MR Automotive Tire and Alignment VA 24219

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Amanda Kim

This garaage was recommended to me to replace the transmission on my daughter's truck. I took the truck to them in March of 2025. While replacing the transmission and a oil gasket the engine somehow was damaged. They were honest and took responsibility, however, they kept the truck from March until August because they were trying to find a used engine to fit the truck. I understand it's a business but after a month or two they should have gotten me a refurbished engine so that we wouldn't have been without a vehicle for 4 months for an issue THEY caused causing me to have to miss work. During that 4 months I was rarely updated on the status of the truck or kept informed about the progress and it was almost impossible to get in touch with Russell to get updates and when speaking with the other mechanics noone could tell you anything. They pressured us after a point to pay the labor for replacing the transmission even though I had not had the truck for 4 months and did not even know if the transmission was even fixed because they still had the truck at their garage. Come to find out after paying for the labor it wasn't fixed and they had to get another transmission and had the truck so long that the battery also had to be replaced. They paid for their mistakes but we got the truck back in August, and it still is not drivable! We had ZERO ISSUES with the truck other than the transmission before taking it to them and now it isn't drivable. They told me they stand behind their work and the transmission and engine is under warranty and he is a good christian man but after such a terrible experience and poor customer service I will never have them work on another vehicle. You can take the risk and go there if you want but I personally wouldn't let them change a tire for me. Terrible customer service. 4 months they had our truck and I only took it for a transmission to be replaced and now I'm still down a vehicle because it isn't drivable thanks to them. I'm going to find another garage to fix the issues that they have caused. Life lesson 1002...being a "nice " person doesn't fix vehicles. Never again

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Frank Rizzo

First off, I would like to say that these guys are the best! I just wished they were near where I live and they would definitely be my go to mechanic. My 2 daughters and their friend broke down on the interstate traveling from Ohio to South Carolina and the people at Mr Automotive couldn't have treated them any better. They fixed a problem that the Honda dealership couldn't find. These guys are very skilled at what they do and I would like to thank them from the bottom of my heart for taking care of my family.

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Alison Nunley

If I could give this place my heart I absolutely would. Me and my sister were visiting our family in Ohio and got stuck in the mountains during the night 3 hours out from heading back to South Carolina where we are at currently. These people were so kind we were aloud to sleep in the shop until we got someone to pick us up and take us home after we had to wait three hours because of my car being in the shop here. My Honda dealership couldn’t even find the problem but they did within 2 days!! It’s a very family friendly feeling with these people and I couldn’t be more grateful for them !! This was the most pleasant and stress free car experience in my life thank you guys so much again!!