Bionic Auto Parts & Sales Inc IL 60639

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Micah Buffat

What a joke. Sales team seemed pretty good... Until the moment after they take your money. Then what? No communication. No information. No explanation. I ordered a lift-gate and bumper to Milwaukee for pick up by a driver as I'm located in Madison and they don't deliver to residential. After almost a dozen unreturned calls to my sales rep, Joe attempting get an invoice number for the driver to reference upon pick up, I was left with nothing. No proof of purchase. I also asked to see the total invoice as I made a partial payment over the phone for a deposit and needed to send the driver with the correct amount of money so the parts could be released to him. I never received an invoice number. Eventually I was briefly told over the phone what the total amount due was. The driver shows up in Milwaukee the day after I'm informed the parts are available for pickup only to find out the lift-gate glass was shattered during transport along with some various other blemishes. Both parts were grade A parts when sold. The driver also inform me that the yard manager in Milwaukee inform Joe of this mishap when it arrived the previous day but me being the customer was not informed of this. Additionally, I repeatedly asked for the metal bumper reinforcement to be included with the bumper, or sold as a separate piece. I was assured over the phone all parts relating to the rear bumper assembly would be included. It was not. There is plastic bumper reinforcements, however the metal support bar that mounts to the body of the vehicle, which I specifically explained and asked for was not included. After being offered to have replacement lift-gate sourced, I eventually declined and opted for a refund. We still took the trunk however I wished I had advocated for a full refund for the waste of time, unprofessional and lack of communication, as well as missing parts that were specifically asked for. Save yourself the hassle, take your business elsewhere.

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Kelley B

Such a pleasant experience over the phone with Simon. Appreciate his patience and professionalism and follow-through. We were driving from out of state to pick up some parts and he made sure we received photos of exactly what we were buying beforehand. This company is lucky to have such a polite and friendly person like Simon answering the phone. Very pleased customer here. Highly recommend!

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Norman Sorto

Owner of Sortos Auto Sales here, I have been buying consistently from bionic for more than 10 years at this point. Their customer service is always great! I’m always greeted with kind, respectful, and helpful people. They are very considerate, and are very true to their word. Parts and employees are VERY reliable. I recommend bionic auto parts to all of my customers because the quality of their used auto parts are always the best.