LKQ Smart Parts WI 53034

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Joseph Emery

I would love to be able to write a review about your customer service.However, after over twelve attempts to call multiple locations over several days, no one has ever answered the phone or I have been immediately hung up on. Frustrating

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Josh A

I am not normally someone who writes reviews but this has to be the single handed worst customer experience I have ever had. I started by trying to find a center console for my truck and called to confirm that a location was pick and pull before making the 2 hour drive to which the person over the phone told me it was. Upon arrival I was told the location was not and I had to order the part. After I ordered the part and drove home I received a call later that day saying the part was not available. I attempted to order 3 different consoles with the same result every time until there was only one left in their system that was “for sale”. After ordering the last one and going to pick it up, it was missing almost half of the pieces that I was told would come with it and was absolutely trashed! I was offered zero compensation, I had to initiate all communication efforts to get my refund, and there was ZERO sense of feeling valued as a customer throughout the entire process. Very disappointed.

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Braden Wang

DO NOT GO TO THIS PLACE. We bought a car part from this place gave them the vin number and everything they needed to give us the correct car part that we needed, and they still couldn’t get us the right part. Their customer service is extremely unprofessional and it doesn’t seem like they really know what they are doing there. They are no help to customers even when they are at fault. They gave us a car part from 2004. We have a 2015, no clue how they mess something up that bad when they have the vin number of the car. I will never go to this car part place ever again. They don’t care if they are in the wrong as long they get your money that’s all they care about.