Nielsen Towing Services VA 22314

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Bobby White

This is our new tow company. As a fleet owner it’s hard to find a towing service that will accommodate large trucks, and the need for fast response (time is money) we recently needed a tow, the dispatch office is very professional, handled our last minute pickup location change perfectly, tow driver was polite, shook my hand, looked me in the eye like a professional and even asked how my day was going! That’s when I knew this was our new crew. Pricing was great given staggering fuel prices, pickup and communication excellent, handled our valuable company asset with care.

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Bridgett Holderness

My vehicle required a tow this morning from my office. I contacted my insurance company and determined (based on price and availability) Superior Towing Services was the best option. The customer service I received from Superior Towing via phone was extremely unprofessional and rude. The employee who came to pick my vehicle up called twice while I was away from my phone. As soon as I got back to my phone, I returned his call. He was verbally aggressive and stated he called 8 times and had been waiting for over 30 minutes. Again, he called two times and I called him back within 20 minutes. Unfortunately, I was at work and unable to respond right away. I understand this is frustrating and I apologized for the delay. However, nothing can excuse the unprofessional and disrespectful way this employee spoke to me. Once the employee yelled and hung up on me, I called to speak to the manager Charlie, who was very friendly, to inform him of the rude customer service I received. Charlie said he would take care of this issue right away. I decided to contact my insurance company and request a different tow company. No one deserves to be treated this way. I will highly recommend this company be removed as an option for towing in the future. I recommend using a different company in the area. There are so many options in the metropolitan area. We don’t have to stand for rude customer service.

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Jason Stanford

The dispatch person was extremely rude every time that I called. My pick-up was supposed to be between 9:30 and 10:00 am. I called Superior at 9:20 because I saw a missed call from them. The dispatcher wouldn't even let me explain why I was calling before becoming defensive. She said they had a police call so my pick-up would be delayed. I called back at 10:10 just to check in and she immediately started calling me a liar for saying I hadn't heard from them (it had been almost an hour and I called them the first time, not the other way around). She then refused to provide me with any kind of timeline and basically said if I didn't like it, I could cancel the tow. I understand you get a lot of people complaining to tow dispatchers, but if someone is being nice, why would you be immediately confrontational with them? Apparently they cannot be bothered with updating customers or anything resembling polite customer service. This was by far the most hostile customer experience I've had in a very long time so I took her advice and cancelled the tow. I would recommend never willingly doing business with this company. It's so disappointing that Toyota, which had such great customer service, would contract with such a terrible company for roadside assistance.