Wayne's Service MI 48234

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Destiny Callaham

Unprofessional experience at Wayne’s Auto Service. I was asked to sign documents but was not given copies, and no one explained what the documents were before I signed them. When I asked for a copy of the legal document confirming that my vehicle was released to me, the staff became defensive instead of simply providing it. Sandy and the receptionist responded with attitude rather than handling the situation professionally. All I asked for was a copy of the paperwork showing that my vehicle was released to me, which is a reasonable request when signing legal documents. Customers should be informed about what they are signing and provided copies for their records. Basic professionalism and transparency would go a long way. For your information! Michigan towing rules also require towing companies to provide written disclosures and an itemized invoice when requested. That means you can request: • Itemized tow/storage charges • Written disclosure of services and fees • Documentation related to the tow or release They denied my requests and only provided a receipt for payment.

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Montalvo Harris

While I had a horrible towing incident from the City of Detroit. I have to say this company helped me alot. I was not happy that they were not open until Monday after my car was towed from downtown Detroit. I would like to recognize Ms. Nicole who took my call and answered my questions. She helped me to retrieve my personal items that were needed before Monday. For anyone that gets towed in the City of Detroit please note you have to pay an additional towing fee to the city as well online.

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Mable Hearn

Unfortunately now that Mike is gone, the prices are unfair. We were giving 3 different prices for axle work to be done on my car. The first price was $270. Once I arrived at the shop the price shot up to $390!? I asked why the price difference and was told that a lugnut needed to be replaced. That it was $16ish+ $6ish dollars to replace and labor. Still not close to the $120 extra I'm been told to pay. I asked if my father was told about the replacement of the lugnut he said no, said he'd take off the charge, rambling off other charges he'd take off and not to bring the car back. My parents and I have been loyal customers for atleast 20 years. I called my father so they could discuss and this new manager was not willing to listen. Bragging about how he has hundreds of customers and we won't be missed, good luck finding someone else. Claiming that the $270 was an estimated price and it was all done over the phone, as if that makes a difference on what was said. Once I finally got my bill it came out to $286, with a lot of scribble work. After telling me it was roughly $25 for a lugnut replacement, the bill states $90 for a stripped wheel stud. Two different prices, pieces and was not mentioned. The bill also says my total is $322 before being edited to the $286, so where did he pull $390 from. The immediate jumping to banning me after he's been there all of 2 weeks definitely shows his level of character. He is a liar, and will try to rip you off. I talked with the mechanic that's usually there explaining how the price jump is ridiculous, even for an estimate and he agreed.