Graham's Towing and Recovery MI 49002

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Emile Roedan

This company is completely unacceptable. My car was towed from a parking spot I pay for in my own apartment complex, with all required stickers clearly displayed. There was absolutely no valid reason to tow my vehicle. I was forced to pay $300 to get it back and was told to file a complaint for a refund. That was 5 days ago. Since then, I have called multiple times and have received no response, no follow-up, and zero accountability. Every time I call, I’m met with hostility and disrespect. One employee hung up on me without explanation. Another responded sarcastically and implied there was nothing that could be done, saying it was “management” and that the complaint line basically leads nowhere. If the mistake had been handled professionally, I could have had some patience. But being wrongfully towed, charged $300, ignored for days, and treated rudely is completely unacceptable. This feels less like a mistake and more like being taken advantage of. I would strongly advise anyone dealing with this company to document everything and be extremely cautious.

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Beth Oudekerk

Take your business elsewhere. This company preys on hard working young people who follow the rules. My son had an appropriate visitors pass and parked in the correct location within his girfriend's apartment complex parking lot. After working all day on Christmas, they towed his car CHRISTMAS NIGHT! Again, he had followed all of the complex rules. They made a shady decision he now has to fight to get 300+ dollars of his hard earned money back. He was made late for a family gathering the next day (in order to get his car and not be charged even more) which was the only holiday he actually had off during the Christmas season. Shame on you Graham's Towing! I hope he takes you to small claims court or you get investigated by the news.

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Steph Bourne

These people were amazing today! They were friendly, clear, prompt and immediately helpful. Got my car towed within 30min on the busiest snow day of the year!! Thanks to the entire Graham team!