Deluxe Towing Inc IL 60188

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Jay Lorenzana

Antonio was great and arrival estimate was perfect. Was aprox 6" snow that day. He was super busy. Car was 3" from utility pole and surgically excavated it. Very reasonably priced as I had no idea what he was going to charge.

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William Bures

Is there a way to give less than one star? This company towed my 2020 Telluride, when we picked the car up from them, the steering wheel had to be held a half turn to the left to keep the vehicle straight. I called and talked to Antonio, when I told him this issue had not been there before the car was towed, he told me "we are good at what we do, it wasn't us". I then took the car to a very reputable repair shop, who concluded that the damage, a bent ti-rod, was the result of hooking a tow onto the rod itself. They say the evidence is very clear and contacted Antonio to come to the shop so they could show him this. Even there to the mechanic he said the same thing, we are good at what we do, it wasn't us. This guy has no concept of responsibility; this business is terrible because of the ownership. In addition to the steering damage, they damaged the forward collision system. Picture below, I will add more from the shop as I get them. Added information: I have added pictures of the damage to the steering components of our vehicle. The first picture clearly shows fresh marks on the ty-rod end, this is where Deluxe towing hooked onto the ty-rod and pulled my car causing it to bend as displayed in the 4th picture. The 3rd picture is where they hooked onto the subframe on the other side, a better spot, but still not correct. The last picture is the subframe on the damaged side, where you can see they did not hook onto this. The owner of Deluxe cannot provide pictures or videos of any part of the tow, when presented with this information they again denied any responsibility. Do yourselves a favor and avoid this company at all costs.

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Sean Berg

It’s hard to find a great tow truck company these days and I have been using Deluxe Towing for years now. He always treats my cars as if they were his own even with them being lowered and It’s not a problem for him. Communication is amazing!