Pep Boys NY 11215

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J-Bird Phillips

3/8/26 I am a 72 year old senior citizen as well as a recent breast cancer/mastectomy survivor and new resident of Brooklyn NY. The accumulated snow/ice here on the road from the recent storm in Brooklyn pulled down the engine splash shield from under my car. This resulted in the shield dragging under the car in the street. I needed my car serviced as fast as possible so I can go to post-op doctor appointments and I’ve been trying to go back to the full-time workforce, now sidetracked by Cancer! I explained the situation to David, Service Manager at the Pep Boys 4th Avenue location in Brooklyn NY. He expedited assessing my repair situation! He then handed me the badly bent shield and I arranged to order it online after I researched the OEM part number. He asked me to return with the part when I received it. He sat in a chair next to me in their Waiting Room and explained this will be a No Charge repair as he strongly feels that people “need to show empathy in situations like this”. As I’m new to the area, I did some research to quickly find a nearby service station. I used Pep Boys once before on Long Island NY many years ago and found them to be something that every driver longs for…an honest, reliable and affordable car mechanic! Service Manager David has now made me a new customer, moving forward. I’m a public figure who is also a legit member of the Press and who is known for doing charity and philanthropy. I will GLADLY…from the bottom of my heart…publicly promote the Pep Boys 4th Avenue Brooklyn NY location to my vast and loyal social media following! Joanne J-Bird Phillips (yes, my real legal name…you can Google me!)

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Jahmal Julien

Phenomenal Service. I went in to get a tire change and a wheel alignment. The Manager took the ultimate best care of me and my vehicle. I got my car serviced in no time. I had a minor service light issue in my tire pressure monitoring system that they took care of with out me even asking for it. It was pure love from the manager and staff at this Pep Boys. I highly recommend anyone to go here to get their car tuned up and serviced. I will absolutely be going here for all of my future maintenance. Big Thanks to the Manager and staff at this Pep Boys Location.

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JD Whittington

Came in for an oil change. Here’s the timeline 3:40pm - I call to see how busy it is - confirm it will be available by 6pm, “yes if you bring it in now” ok great 3:45 - I drop off the car 3:49 - confirmation text, estimated completion 6pm started on the website 5:50 - I check the website tracker. Showing no technician assigned yet… so I call… it’ll be 30 more minutes. I ask if there’s any way to prioritize… I was told 6pm work would be complete… “no, we said it was 2 hours until it could be worked on”. That is not true. But OK, 6:20 I’ll deal with it 6:25 - I arrive to pick up the car. “It’s still being worked on” 6:45 - still in the waiting room, will be late for a dinner reservation, but now plenty of time to write this review 6:50 - systems are down! Car ready but can’t check out 7:00 - an hour late, finally able to check out. Also now see they add a $9.99 charge for resetting my oil check warning (which is easily manually done by me). Thanks! Poor time estimate, then deflection when called on it, and now blowing right through the revised estimate. With a realistic estimate I would have just brought it in tomorrow. I advise padding any estimate they give by an hour, or just going to one of the number of local shops in the neighborhood