Towing Zone MI 48146

B

Brandon Holler

Edit: Changing company name doesn't negate any negative reviews. You're still Budget1 Towing. Do not use this company. If your insurance company assigns this company to you, immediately have it changed. They will lie about how long til they will be at your location, will make up excuses as to why they are late and will even call and berate you after you've waited 5 hours for service and changed towing service providers. That's right, at midnight on a Thursday night I got a phone call from Budget1 stating "you are aware that tow companies get behind arent you? I see your sisters brothers mothers wife or something left a review about us. Do you still need service?" To which I replied that the other company has already been assigned and was in route and he came back with, "okay call me in an hour when he doesnt show up" and hung up on me. This took place after waiting 5 hours for his driver to show up, which btw, the driver reported on sceen 2 minutes before the estimated ETA and never even showed up. Truly a joke of a company. Not even deserving of 1 star.

W

Wally Kolcz

Called USAA to schedule for my car to be towed at 4:45 and finally cancelled the car at 9:45 after waiting for 5 hours. They called me at 7:30 and told me it would be 30 minutes longer…I am thankful that I was getting my car towed from my house and I wasn’t stuck on the side of the road or at a business having to wait for 5 hours. They need to stop having insurance companies use them since the clearly cannot handle the business. I called my insurance company and told them to absolutely never schedule them for me ever again and to take a look at this company and not use them to their customer. If you see them assigned to you, cancel and ask for someone else!

A

Aaliyah Jaworski

Absolutely terrible. This company had me waiting for a tow for six hours. And if they had it their way I’d still be waiting. Luckily I was able to switch tow providers so I should be getting my car sometime soon. But I put in the request at 3:30. At 6:30 I called for an eta for the 4th time and the man I spoke to said I was next to be towed. Three hours later. Still no tow truck. And they wanted to extend it yet again with no communication of any time extension or why it took so long or how I went from next being towed to waiting three additional hours and nothing. Beyond unprofessional. I really feel like they don’t know what it is that they’re doing. If you can’t tow a car then you shouldn’t be a tow company.