Muffler Man Auto Service MI 48083

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Kai

Sam has earned my trust and business. We originally brought a car in for an exhaust leak. After diagnosing the issue, Sam told us the flex pipe needed to be replaced. After we were quoted a price, we told him we would like to wait until after tax season to fix it, he offered a discount to us to help us out. A few days after picking up the car, it was sluggish and whistled during acceleration. It eventually started misfiring and threw a code. I didn't think it was related to the exhaust fix, so I changed the spark plugs and coil packs to see if it would solve the issue. This fixed the misfire, but didn't solve the whistle or acceleration issues, so we took it to another shop to see if it was an engine issue. They told us there was a leak where the new flex pipe was installed, but then also said that the entire exhaust system from the manifold back needed to be replaced. Before agreeing to any work, I called Sam back and explained the situation. He was very understanding and told us to refuse service and to bring it back to him for diagnosis. He voiced that mistakes can happen and that they would repair it, free of charge, if it was related to something they worked on. After looking at it, he found metal shavings that had clogged the catalytic converter. Whether this was from the original part being damaged or from the installation of the new part doesn't matter to me because Sam was honest with me. He honored his word and replaced the converter for us, free of charge. It's been over a week and we haven't had any issues with the car anymore. It's hard to find a shop that is willing to admit that mistakes can happen. It's even harder to find one that will own up to it and fix the mistake. For that simple reason, I will be returning to Sam and his shop for any addition repairs that I or my family might need in the future. Thanks for being trustworthy Sam!

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Logan Mathews

Honest and gave a fair price. Call and asked for a price. A gentleman named Sam Immediately gave a fair price for repair on my exhaust. Then i brought it in for him to look at. He kept fair pricing after looking at it, and it was done properly, and was completed fast.

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Marcos Rosado Rivera

Had an awesome experience at this shop had to install an exhaust on my truck and they were super detailed explaining. What it would take and any complications that may come. And they were super fare on the price and courteous at all times highly recommend coming here and you will be very well taken care of and they're super fare.So if you have any maintenace issues, muffler issues, or need anything done to your car or truck make sure to check them out highly recommend.