Auto America Service VA 22206

C

Cross Jimenez

I’m very skeptical of mechanics. I go into every repair shop with trepidation. That said, this shop has impressed me very much over the years. The most notable time was when my car’s AC broke in the middle of summer. The problem could have been a few things, and they started with the least expensive options to try and save me money. Where they really shined was in their communication. They were very clear: “we will try this, but if this doesn’t work, this is what the next steps will look like and cost.” Of course I was annoyed when the cheaper option didn’t fix it, but because they set proper expectations up front, I wasn’t surprised or annoyed with them when we had to do the costly repair. They’ve never pushed repairs on me. Instead, they always brought things up that could be fixed, but said that it can wait or was optional. Again, great communication and sets expectations for the future so I’m not surprised. They’re in it for the long run, and I appreciate that. Also, always friendly service by everyone! Highly recommend.

Y

Yuhang Shu

I brought my car in back in July due to a warning light. The shop claimed to have fixed the issue and charged me over $1,000 to replace a part they believed was the cause. However, the warning light came back after just one drive, clearly indicating the real problem wasn’t resolved. Later, the actual root cause was finally identified — but now the shop is refusing to accept CarMax’s warranty labor rate, even though I chose this shop through the CarMax app, expecting it to be a trusted partner. Instead, they are trying to make me pay the difference, which is incredibly greedy and unprofessional. Despite their misdiagnosis and months of delay, they’ve shown no apology or accountability. I’ve been waiting over a month, made repeated phone calls, and still haven’t received a timely or responsible response. They keep promising to call back — like they did today — but never follow through. This has caused major inconvenience, wasted my time and money, and my car is still not fixed. Worst of all, during a previous visit, they even left a battery inside my car — completely careless and potentially dangerous. If you expect clear pricing, professional service, and fair treatment, I do not recommend this shop. They won’t treat you fairly — and they certainly won’t take responsibility for their mistakes.

S

Stefan Ott

I’ve been to several Auto shops in the DMV with mixed experiences. But this one was definitely the most friendly one I’ve been to in the DMV area. Got my wheels aligned and the steering wheel centred at a very decent price. Doug was warmhearted, friendly, polite and patiently explaining everything. Just as were all other team members I encountered. This is an exemplary independent place to have your car maintained and I would absolutely recommend.