Baird Automotive VA 22201

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Abraham Ourth

I took my car to Baird Automotive for power steering repairs. While the car was in the shop, the garage called to say that they would need to cut into the bottom of the car to access the power steering. I gave my approval for them to do this. I picked up the car and paid about $1,560 for the work. Not even two hours after leaving the shop, while parallel parking, my car caught on fire. A passerby alerted me, and by the time the fire department arrived, the entire front end of my car was engulfed in flames. The car was a total loss. I returned to Baird Automotive to speak with Joey Baird. Rather than working to make things right, Joey's reaction was to refer this to his insurance company. I offered to settle things peacefully by asking for a refund in exchange for a non-disparagement agreement and a promise not to take legal action. Joey refused even that. While car repairs are never guaranteed to be perfect, a reliable and trustworthy mechanic should at least stand behind their work and handle customer concerns with integrity. The fact that my car caught fire less than two hours after leaving the shop raises serious questions about the quality of the work performed, and Joey Baird's lack of professionalism refusal to make things right was a disappointment.

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Anne Spear

NEVER EVER GO TO THIS SHOP! They misdiagnosed the issue with my car, overcharged me for an unnecessary repair, but the worse part was continued to deny that they had put in a off-market part. On top of that Joey was rude and unkind. Proof is in the photo - and yet Joey kept insisting I was wrong. Go to Tenleytown Auto - they will charge less, treat you better, and actually fix your car.

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Aakash Nankani

AVOID This Shop: Horrible Experience and Unauthorized Charges My recent visit to this automotive shop was absolutely terrible. I initially went in for a simple wiper blade replacement, and it turned into a complete rip-off. I asked them to perform a few general checks on my car to see if any additional work was needed. To my shock, they proceeded to do these "checks" and then charged me an exorbitant $200 for unauthorized diagnostic work! They never called me to inform me of the cost or to get my permission before performing this service. This is completely unacceptable. They will gouge you for money without any prior communication or authorization. If you ask them to look into anything, be prepared for an unexpected and high bill. Do not go to this shop unless you want to be overcharged and have work done without your consent. I will never be returning.