Google Store Chelsea NY 10011

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Venkata Ganesh Kona

I had an excellent experience picking up my Google Fitbit today, thanks to Summer! She was incredibly helpful, patient, and professional throughout the entire process. Not only did she assist me with the pickup smoothly, but she also went above and beyond by helping me set up and configure my Fitbit with the Google Health app. Summer made the whole experience easy, quick, and stress-free. Her friendly attitude and willingness to help truly stood out. Overall, this was one of the best customer service experiences I’ve had. Thank you, Summer, for the outstanding support!

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Giang Nguyen

The overall experience at the store was good the 3 times I have visited in the last 12 months: 1. The first time was for fixing the green line on the pixel 8 screen, which they took only an hour or so to fix, dramatically exceeding my expectations. 2. The second was for getting a new pixel 10 with trade-in of the pixel 8, which was also a good experience. 3. The third time was, unfortunately, 24 hours after I got the pixel 10: the phone started crash looping and became unusable within 12 hours after purchase, so I brought it back in for recovery so that I could get some data off before I returned the phone. The staff tried all kinds of safe and recovery modes and even took the phone to the back room to try to force a software update, that made it even worse. This was the worst google device experience I have had in my almost 10 years using google phones starting with the nexus, so bad that I decided to return the phone and… switch to an iPhone conveniently the Apple Store was just across the street. The store staff, I wanna emphasize, was all professional and sympathetic and apologetic throughout, and providing what I considered good service throughout, so think a 4 ⭐ is appropriate.

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Srividhya Murali

I visited the store to fix the issue in transferring Whatsapp data from iPhone to Pixel 10 pro. I worked with Jake & Andre. They were very polite and patient in helping me out to figure out the issue. All though the data was not transferred completely since they also didn't know what exactly the issue but they were kind enough to sit through and try setting it up for me. Overall the flagship store is so cool with all the new products to get hands on. Better signage and instructions would take them a long way.