Dons Auto Body NY 14227

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Anthony

So I have a 20 year old Tacoma that is in great shape for its age and I noticed a rust bubble on the side of the bed, right above the fender flare. I want to keep the truck looking nice so my main priority was to make sure I find a shop that does good work. I’ve known people that were very happy with the work dons did for them so I went there. They gave me a very reasonable quote and told me 3 days it should be ready. After the 4th or 5th day I called and they told me to come in the following day and it would be ready. I realized why it took longer than originally thought when they told me what they had done to my truck. Wow, so not only did they take care of the rust bubble but they showed me pictures of underneath the fender flare and underneath the plastic strip on the top side of the bed. There was rust bubbling and actual rust that otherwise would be hidden without taking the parts off. They took care of all of that for me without making me pay extra. I will be going there for any type of body work I need from now on and possibly mechanical work as well. Truly thankful for the amazing work they did and extra mile they went for me.

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KYLE Russillo

3 star rating as I’m basing my experience on two things. 1 the quality side of things and 2 the business side of things. There quality is decent. I don’t see anything that sticks out like a sore thumb. Everything looks good as it did before the accident at least in my opinion as of right now but if I find anything I will update this review. They took 30 days though for 2 doors, a fender and a “wheel”. Decent updates as they did text me every now and then. Don Jr was pretty friendly but that lady up front seemed miserable, other guy at the desk seemed miserable. It doesn’t look like these guys enjoy their jobs. Business side of things were a little bad. These guys don’t try to work with you nor do they care about your pockets at all. I went with dons because a buddy said they would work with me and make sure I benefited. That was completely not the case. They did save me my deductible but not a penny more. They only saved my deductible because they cheated the insurance and me. They texted me about halfway through my time truck being there and said I would owe nothing at all which was nice I thought I was making out not having to pay anything then a day before completion they texted me telling me I owe 2680$ which was the insurance check I received after progressive tried ripping me off too. I wouldn’t call these guys crooks but not exactly up transparent either. They didn’t even replace my rim even though they got paid for it. They just buffed it out and said that’s how they saved my deductible. Complete crap. As someone who’s in the service industry I know all the tricks and games. They thought they can play that with me but they’re wrong. There’s always wiggle room to be shaved off & for them to act like they didn’t have any wiggle room is crazy. They could have saved me something. If I wasn’t saving anything extra outside the deductible then everything should of been brand new in my eyes. Funniest thing ever is they are such penny pinchers they are trying to charge me an extra 3.5 % for paying with card. So you made 9400$ and can’t eat 48$ for a card charge.? They definitely want every dime out of the job they do. Thing is if they were really about their business they’d realize if they cut deals and take a little less on the car individually then they’ll get repeat customers. They made 9400$ on me Great but I’ll never be back for sure. Could have went to gerber collision and had the same outcome with no cheating. If they had been up front since the beginning about how much I would owe and didn’t text me I would owe 0$ then I wouldn’t have been as upset but they don’t understand the regular person don’t have the same wiggle room as a business. Disappointed for sure. Then after all this they are sweating me over 48$ in card fees lol. Definitely decent work but business side seems a little shady. Maybe it’s just me but after reading other google reviews seems I’m not the only one.

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Kenton Latray

Sue was very helpful, the shop was great about getting me scheduled at a reasonable time. The labor and repair rates are very reasonable for the quality of work they do. Well worth giving them a shot!