Whole Foods Market NY 11215

G

Greg S.

The pricing on the shelf was misleading, and when I went to customer service for help, I was met with attitude instead of assistance. The promotion signage was unclear, with fine print and exclusions that weren’t obvious at all.<br><br>Even the employees agreed the sign should be changed and said they had already requested an update — yet they still refused to honor the price. I was told “the right thing to do is read the sign,” which felt dismissive and unnecessary.<br><br>It was a difference of just over $6. In my experience, stores like Trader Joe’s would make it right in the moment. Unfortunately, this Whole Foods location chose policy over customer care. Disappointing experience.

A

Andrew Kozemchok

Spent over 13 minutes on hold, transferred to four different people just to see if they had soy milk in stock. Had enough time to walk nine blocks there and check myself, and yes it’s exactly what you might be thinking, they were completely out of stock and no, they never got back to me on the phone.<br><br>I expected maybe it was busy (still not a valid excuse) but upon arrival the store was essentially dead. Several employees standing around and chatting with each other in the store. Last time I’ll ever go to this location.

M

Magnus Westergren

Getting sick and tired of the Amazonification of Whole Foods. Time and time again the produce is moldy, half rotten, way past its prime. Since Bezos is simply focused on reducing quality and maximizing profits, the US clearly needs a new grocery store that is committed to fresh quality produce. It's citrus season, why can't I find a single grapefruit, mandarin, or tangerine that is edible?