MINI of Manhattan NY 10019

F

Falon O’Neil

Had to come back here 2 days in a row bc we were told that as long as we were here for service by 4, I would be able to have a tech service my car which was supposed to be 2:30 so had to make 2 trips into the city and pay a $22 toll twice. Also, considerably more expensive for same parts than the Mini Ramsey I usually get serviced at in NJ and currently very happy but couldn’t drive that far with my tire needed to be fixed. This service center didn’t even stock water bottles for their customers for how much BMW/Mini makes, not giving a luxury impression. SMH

B

Brendan Yetter

4.5 stars. My wife and I recently bought a 3-door hardtop. The sales team was very low pressure and accessible. No shady "tactics" and pricing was transparent. They were very helpful with the test drives, and getting a fair out-the-door price was pretty easy. I suppose one of the benefits of buying a car that's in a category of its own is that the salesteam aren't competing with other dealerships or brands. Either you want a mini or you don't. It's not like there's an abundance of luxury subcompacts in the marketplace.

D

Dick M

My experience at Mini/Manhattan is 6 stars!! I worked with my advisor - Joseph Scarmozzino- who explained all options and broke down pricing with no pressure. Even while he had a day off, he pushed my paperwork thru and answered every question we had. When we arrived at Mini- Manhattan and Anthony Stanley took us to get a sneak peak of our Countryman All4!! He is a car guy- so much so that we spent time talking about a 80’s M3 that was totally redone and sitting in the garage near our Mini. This brand takes their job seriously- not like the swindling car dealerships that hire salesman. Mini hires people who believe in their brand. Next we sit with Finance Manager Matteo Marsilii- it’s unlike any experience we have had. They are not pushy, they make it easy and stress free. Technology replaces pen/ink- and there is no “let me talk to my manager”. Next we meet with Moussa Sanogo (Mini Product Genius). These new Infotainment systems make you feel like you are driving inside your smartphone- so many options and Moussa sat and explained all we could retain. We were treated like family by Catherine Clark (Sales Manager). She gives my wife a swag bag filled with some cool Mini things and makes this event feel different than any other car experience we have ever had. So much so- that we will drive out of NJ and pass other Mini dealerships to get to Mini of Manhattan for future service calls etc. Best car experience ever - Mini of Manhattan