Pep Boys Auto Service & Tires NY 12205

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Gladys Somera

Had a really good experience at Pep Boys. The staff was honest, professional, and explained everything clearly before starting the work. They made sure only the necessary repairs were done and the pricing was fair — no overcharging or surprises. It’s hard to find a trustworthy auto shop, but this team made us feel comfortable and taken care of. Thank you for the great service! Highly recommend.

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Ja'Quay Gibbs

There was zero communication while they had my car — I had to call them every time for updates. They quoted me $3,111 and did a terrible job explaining the issue. I ultimately towed my car to the dealership, where I was quoted nearly half the price and received a clear, knowledgeable explanation. This experience was a complete waste of my time and money. I will not be returning, and I would not recommend this location to anyone.

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Julianna Puccio

Whoever answered the phone (I called 9/16/25 at 3:47pm) was defensive and rude when I was just asking questions about warranty and battery replacement and explaining the situation. Because of their poor battery installation, I needed to get my car battery replaced after only 10 months (photo of the battery after only 10 months of use attached). The warranty was not communicated to me upon initial purchase of the battery, but apparently it can only be replaced without cost if Pep Boys replaces it themselves. Why would I want them to replace my battery when they are clearly incapable of correctly installing a car battery in the first place? I would NOT recommend going to this location. I have reached out to the email provided in response to the many, other poor reviews for this business’ customer service capturing more details about this issue.