Duncan Collision Center VA 24073

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Dwayne Bolt

The estimate for repairs was more than the insurance company would pay. Frame was intact. Body damage only. Truck still ran and drove fine. Now I have to go look for another truck. Even though it was a slow motion accident in the snow; to keep the spirit up, chalk it up to Life In The Fast Lane.

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David Coulson

Very difficult getting an appt with automated human free system for scheduling. Got in finally after talking to a person. Took a couple days of calling and texting. Appt for maybe 4-6 weeks out. Unfortunately they did not fix the problem but sometimes that happens I know. Original problem was radio. Told all was ready to go and went to pick car up and it was not drivable - dashboard messages and indicators I have never seen before. It was right at closing time so I’m literally pushed out the door, no ride, waiting in the snow and cold. In the end I am out several hundred bucks, three trips to the dealership, and nothing to show. I realize things sometimes dont work out. Not a lot of things went well. I was definitely not taken care of. I ask the dealership to look at things from customer perspective.

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Jon Vaught

Duncan was and has been great to deal with. They were able to schedule me in with a promt time and got my truck fix as fast as they could. I was very happy with the repairs.