Apple Staten Island NY 10314

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Muhammad Shoaib

I wanted to express my sincere appreciation for the exceptional service provided by your team. Mr. Sam, in particular, was outstanding. His expertise was evident, and he quickly diagnosed the issue with our device, recommending a camera replacement. We followed his advice, and the problem was resolved.<br><br>The entire experience was efficient and seamless. Your team's dedication to customer satisfaction is truly commendable.

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Theresa chen

Shoutout to Chris!!! After going to different apple stores I was told by many they couldn’t help me fix my phone and that nothing was wrong. Chris was the very first person to offer me a solution!! He was kind to not just me but the people with me. I’m so glad he was my technician and I’m so glad he didn’t just turn me away. I will be back and will be looking for Chris going forward!

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Sudeep Lama

Worst experience ever in an apple store. Can management check on their employees at this location and see if they know what service means? First, Erickson the asian guy with glasses mentioned that I needed to set up just one appointment for my wife and I to get our earpods checked. Sure, waited an hour to be told by Mike the white bald technician guy that I can only get one device checked per appointment. I mentioned that his associate told us we would both get served but Mike was pretty rude about it, no apologies and just said welp I am not gonna help both of you just one of you and had a deal with it attitude. So they wanted me to wait another hour for my wife lol even when their staff gave us the wrong instruction.<br><br>After at least getting one of my earpods checked, Mike he told me I had to come back in a week at the same location to pick up a new order. I asked if it could be shipped or picked up at a new location, he was pretty apathetic, didn’t offer any other alternatives, instead had a whatever not my problem attitude.<br><br>Could someone not have been like hey we can get your earpods checked but we don’t have any in stock and you will need to come back in a week regardless and the wait time is an hour at least. I could have not waited an hour for nothing you know. Mentioned this to Erickson and he was like well have a great day. The fake niceness instead of trying to provide alternatives or ways to help us. Definitely never coming back to this store. Mike specially needs some training on how to talk to customers, if you don’t like a customer facing role maybe you shouldn’t work in one you know.