WM - Lake County Recycling Center IL 60030

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Cyril Warsono

Dear Customer Service Team,<br><br>I am writing to formally lodge a complaint regarding the ongoing failure to collect a water dispenser for disposal, which I have been requesting since December of last year.<br><br>Despite multiple phone calls made over the past months, I have repeatedly been assured that the unit would be collected—most recently with promises that it would be picked up on the following Monday. Unfortunately, this has never happened.<br><br>I am confident that you can verify from my customer profile the number of calls I have made regarding this issue. The most recent representative I spoke with was Ms. Kim, who again confirmed that the collection would be arranged. Regrettably, no action has followed.<br><br>This repeated lack of follow-through has caused unnecessary inconvenience and frustration. I would appreciate:<br>1. Immediate confirmation of a confirmed collection date, and<br>2. An explanation as to why this issue has remained unresolved for such a prolonged period despite numerous assurances.<br><br>Please treat this matter as urgent. I look forward to your prompt response and a swift resolution.<br><br>Kind regards,<br>Cyril Warsono

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Jennifer K

I wish other services were as reliable as Waste Management. In our 23 years living at this address, they have rarely missed a pickup. The drivers are respectful, courteous, and careful of the kids in the mornings and afternoons around buses. They seem to always be adding new services, and I hope that new ways to recycle various items will continuously be added.

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Bob Riddle

The WM service has been reliable and timely. We still miss the interaction we had with Abe - our trash collector - who was regrettably transferred to another route. His friendly attitude and customer friendly demeanor always made for a friendly interaction.