Tiger Auto Parts and Repair IL 60622

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Kristin Hrubik

If 0 stars was an option I would do that. I went in with my car and requested to have my side view mirror replaced. They provided me a quote and said they’d need to order the part as it was not in stock. We confirmed it would be black and that when the part came in I could come and drop off my car for install. A day later they called and said they misquoted me and that the part cost was for a used side view window and asked if I would like to keep that part for the price or pay an additional fee for a new part. Given that my car is older, I explicitly said “will the used part work (it has a camera), and will it match my car (black)?”, to which I was told, “yes”. So I said that’s fine we can use the current mirror ordered. When I arrived to drop off my car a few days later to have the mirror installed I was told my quote was only for material and not labor. When I indicated I had clearly asked for a quote for both, the manager said “Well you must not have, and since I wasn’t the one that rang you up it’s a he said / she said”. No apology for the miscommunication, and put the entire blame on me, even though my husband was with me and confirmed what we explicitly had asked for. When they quoted my the labor, since it seemed reasonable, I said fine we will proceed, and I’d pick my car up later. I received a call a few hours later and was asked “would you like to put the old car mirror cover on, or the new one?”. I asked why I would want the old broken one, and he said because the new one is green and my car is black. I said the guy who placed my order promised me it would match my car, and again, the manager stated “I wasn’t there so its he said she said”. At this point he has apologized zero times, blamed me for each mishap, and raised his voice to me. When I said my husband was with me and confirmed all the items I’ve said I communicated, he said he’d speak to my husband. He was much calmer to him, but still spoke very disrespectfully of me and had no accountability. I stated this would be the last time we go to them, we’d tell our friends not to go there, and we’d leave a review. He responded “that’s what you people always do”. Which means he’s absolutely been in this situation many times before. It can’t be coincidence. It is clear he has terrible customer service, a bad attitude, has no ownership on the training and actions of the employees under him, and likely has an issue with women. Don’t go to this business. There are plenty of others around.

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Kenneth Walton

Took my car to Pep Boys because my tire sensor kept indicating low air. They couldn't figure out why. I bought new tires and still the same problem. Took back to Pep Boys. They said they fixed it, but sensors came back on. So I took it to Tiger because they have always done me right on other repairs. And they did me right again. They fixed the problem and all tires are holding air properly now. Good, fast and honest service. Thanks, Tiger.

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Mateo Kajic

Brought my 2018 Tesla Model 3 this morning to fix a flat tire. They ended up taking my car in right when I got there, found the issue, and replaced my tire for a very fair price. I am grateful to have this place nearby!