AutoZone Auto Parts NY 11222

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Andy Lee

If you decide to order something here for pick-up, make sure to call or confirm ahead before you waste your time. I decided to order a car cover for pick-up today for the upcoming snowstorm. I ordered 3 hours in advance and paid full price also in advance. I revieced my confirmation email and headed my way there after work. I head inside and there were only 2 workers on the register. One word for them, "slow." Very slow. The worker who eventually helped me was nice enough but he eventually told me me that the car cover I ordered was sold today and that they were out of stock.. I did not receive any notice, I did not receive any warning, nor any apology for my wasted time. I asked for a refund right there and made sure to get my receipt for it at the spot. He took 10 minutes to even issue said refund. I don't know if they just had an off or just a bad day, but I will safely say, I will never be back here and I would recommend to any potential customers to just be a little aware of potential disasters like this. Terrible experience.

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NORDIA HENRIQUES

I want to give a huge thank you to the young man at AutoZone who took time out of his day to help me when my key fob stopped working. He didn’t rush me, didn’t brush me off, and didn’t act like it “wasn’t his problem.” Instead, he came outside, checked the key with me, helped replace the battery, and even pulled up YouTube to try to troubleshoot when it still wasn’t working properly. What stood out most was his patience and kindness. I know this wasn’t technically his job, but he went above and beyond anyway. That kind of customer service is rare and deserves to be recognized. I truly appreciate the time and effort he gave to help me. Thank you for treating me with respect and care it meant more than you know.

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Chano

It has a great service and the workers are very nice and friendly!