Scheman & Grant Hardware NY 10018

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Mark Wilson

Its listed on Google as 430 closing and twice when I rang i was told (out by) 430. Today the door was locked by 424pm. Enough time for a drill bit, I reasoned. But - fair enough - the door sign says 4:25pm. I requested the change on Google. Let's see. Saddened to read comments. Hardware stores have historically always been tense places (think "fork handles" sketch) with sneering males ready to belittle customers who dont know the correct terms for items they want. Ive become so used to it that I try to think of it as 'hardware store theatre-in-the-round': all the out-of-work, off-broadway luvvies Method Acting for their lives, and resumes (since all of the subway spots to play 'crazy person outside a subway' have been taken). However, its a shame I have to make this mental leap to survive a store so well-located, and fairly well stocked. I suspect the attitude (made worse by some uncertainty knowledge of stock - inc safety knowledge)comes from the pre-globalisation age. In some respects its a good thing. As in my case, staff shouldn't have to work unpaid time if i arrive late... though I dont know if i agree this is true when their published hours conflict with their stated hours. 4:25pm is jolly early for 8th Ave. I value my local, locally run (?) stores and dont want to be moaning about closures in years to come when I could have done more at the time. Perhaps a training day to watch Annie and a team watch of that TED talk video where they discovered simply biting a pencil to force your smile muscles into action MAKES the individual feel more positive. Seriously, I dont know. But no one will die if you try something. I promise. (Terms and conditions apply).

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KJ Niwa

Chelsea was awful. She said she was the manager. Wow. When I tried to pay with a gift card, her response was “what is that? We don’t take that.” Thats funny because I bought the ace gift card on ace’s page that specifically said to use it at this store. Chelsea was as rude as possible and had absolutely no empathy. Avoid this store

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Michael H

I have been here many times over the years. It is the closest hardware store to my office. My first experience was okay, but a little weird. Staff is quick to ask you for help, but it isn’t genuine for most of them. Most of them of them are rude. The reviews are accurate, but I just read them for the first time today. I went in yesterday to grab some potting soil for the plants in my office. Also wanted to grab a pot. One man asked me if I needed help like he was dreading the answer. When I said no and told him what I needed and pointed to its location at the end of the aisle. He seemed genuinely happy and said okay. I grabbed the potting soil, turn around and the older man who is referred to in other reviews was right behind me trying to pretend like he wasn’t watching me. I wish people like that could experience it from the other side. He had to jump up as soon as I walked in and ran or briskly walked to catch up to me so quick. He is typically at the front door, usually sitting across from the cash register. He was up front when I came in. I’ve purchased the soil from here before, so I walked straight to it. I was going to grab another pot and a few other things, but decided to switch it up for this place. I like to promote local business, especially mom and pop stores over big box or Amazon, but I ordered the rest of my stuff from Amazon. I am not going back again. It sucks to just walk into a store to make a purchase and have people treat you like you are less than and walk out having to mentally deal with that. Wether it is trying to convince yourself that you probably read into it, wondering why me, trying to shake it off, or just carrying the horrible feeling you have inside for the rest of the day. Since I returned to the office, I rarely wear a suit. I think my experiences that were positive, were only positive because on my business attire. The experiences now that I wear jeans with button downs, collared shirts or sweater is a definitely different. It kind of sucks. The man who followed me was so nice the first time I went there. It kind of touched me. I walked out feeling good about supporting his business or place of employment. I guess that’s way it’s dat two and I am still trying to shake it off. Guess it was the suit.