H & R Repair & Towing Inc. CO 80534

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Zoe Horner

Pete was absolutely amazing! He was extremely professional, kind, and helpful throughout the entire process. He made switching the battery quick and stress-free, explaining everything clearly and making sure it was done right. His positive attitude and willingness to help truly stood out. I couldn’t have asked for a better experience! Thank you Pete!

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Courtney Gooden

H&R repair and towing - really does treat you like family! I brought my vehicle in for an oil change and small repairs. Not only are they knowledgeable, but communicate great throughout the process, have honest pricing, and all around 5☆ customer service! Highly recommend!

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Zoe

I pride myself on not being a "Karen" and often times when things are done incorrectly or even there are hiccups, I won't say anything because customer service is hard. Dealing with people and appointments all day is hard. But something needs to be said. Honestly one of the worst places I have ever had the displeasure of dealing with. The first time I ever when to H&R, they charged me 200 dollars to tighten a spark plug, which if I had known that was the issue I would have tightened it myself instead of playing them 200 dollars for an extremely simple task. I know it's simple because I had to go back under my hood THE NEXT DAY to tighten the one that they said they had "tightened." Charging 160 dollars for a diagnostic as well is in my mind, is extremely unreasonable. The second time I have interacted with the employees who work upfront was nothing but me being spoke down too and they wouldn't even listen to the issues I was having with my car. What they, over the phone, quoted me on without even listening to my issues and needs was over 3000 dollars to fix. If you're a woman, I recommend NEVER setting foot into this place for anything more than an oil change unless you want to be spoken down too and treated as if you know nothing about what you're talking about. And if they respond to this review like they do to every negative review, NO I do not plan on ever coming back to your establishment. YES I went off on you guys over the phone because I WILL NOT be spoken too how you guys think it was okay to speak to me when I called this morning (7/8/25). You guys are nothing but RUDE your customer base, especially the women who come in.