AutoZone Auto Parts GA 30047

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selamawit beshah

I want to be very clear — Yaneli and the regular staff at this AutoZone location were professional, helpful, and respectful. I truly appreciate their effort. However, my experience with the manager, Gabrielle, was unacceptable. As a manager, leadership and accountability are expected. Instead of resolving the issue in a professional manner, the situation was handled poorly and dismissively. When management fails to support both customers and staff, it reflects negatively on the entire store. The staff deserves recognition. The management needs improvement.

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Ahhsum “Ahhsum” Ahhsum

⭐☆☆☆☆ I walked into AutoZone expecting a quick and simple transaction—purchasing a $274 car battery and a 10mm tool kit. Nothing complicated. Instead, what I experienced was a complete disregard for in-person customers. While I stood in line waiting to be helped, three different employees prioritized answering ringing phones over the actual customers standing right in front of them. One employee told us they’d “be right back,” then simply walked away and never returned. The other two had their heads down the entire time, avoiding eye contact and any sense of urgency. Another employee wandered off, only to return briefly when the phone rang again, completely ignoring the people physically in the store. Not one employee acknowledged us with a “we’ll be with you shortly” or offered a simple, professional courtesy. It became clear that the phones were more important than the people ready to spend money in person. We weren’t there to browse—we were there to buy. And despite being ready to drop nearly $300, we received no service, no greeting, and no care. Customer service should never feel like you’re inconveniencing the staff by walking in. I understand businesses have to handle phone inquiries, but there’s a balance—and this store failed miserably at striking it. We ended up taking our money elsewhere. I’ll gladly support a business that values face-to-face customers just as much as those calling in.

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Kryztian K

I was able to have my check engine light read here and make a return the cashier was friendly and I was helped immediately. It was empty at 12 on a Tuesday. I appreciate this location. Thank you!