O'Reilly Auto Parts IL 62208

F

Flavio Araujo

This is not a serious place, I don't recommend. Trying to push merchandise that has been opened with damaged packaging, dirty grease all over and scratches, obviously a returned part. Not once but twice... Manager not above lying to avoid responsibility.

L

Leonard Veazie

Went in today at 9:13 am, said good morning to the staff behind the desk. Staff didn't respond nor look up from his phone. Wiper blade machine would not allow me to search for a car within my year (2020). Never offered help, no greeting or response to a greeting. HORRIBLE customer service. Drove 5 min away to Advanced Auto Parts. Sad!!!!!

X

Xamy Xorgan

I've always loved Riley's. Your staff is usually helpful and they'll help me do things like change out wiper blades and my headlamp. Today my headlamp burnt out so I stopped in to get a new one. The two gentlemen inside we're doing absolutely nothing but standing around. No one asked me if I needed help. So I looked up the information and figured out what I need and went to pay for it hoping i got the right light. The gentleman did not ask for my rewards, i had to ask him about it. I asked the gentleman if he would help me figure out how to change the headlight. He said he might in a couple days maybe but not today because it's too snowy in their cleared parking lot and maybe not until next week. So after I purchased my headlight, the two grown men stood around doing nothing and watched me out the window while I struggled and did it myself. Last time I was here and the weather was perfect, I got wiper blades. Again, no one asked if I needed help. Again no one asked me if I had rewards. After I purchased the blades and hoped they were the right ones, the men told me they were too busy to help me figure out how to put them on and maybe i could come back in a couple days and maybe they would help. It seems they don't want to help the customers. Not an O'Reillys I ever plan on going back to. If I wanted to be treated this way, I'd just go to AutoZone.