Republic Services of Cahokia IL 62206

M

Marcus McGlasson

Continuously misses pickups but the driver reports as picked up. No one local to talk to. Go with a local company or waste management.

N

Nancy Mehl

Last week Republic missed our pickup. We called twice and were told they would come by and get it. They didn't. We have to push our carts down to the corner because our HOA doesn't want garbage trucks on our privately maintained road. It isn't easy for my 74-year-old husband to do that. Now, we have extra bags to put on top and next to our cart. My husband will probably have to make 2 trips. If Republic doesn't take those bags, I'm going to be really ticked off.

D

Dana A.

My husband pays for trash collection services for his Cahokia business from Republic Waste. They often miss picking up our trash. Most recently, my husband emptied the voluminous amount of trash from our business into the dumpster on Sunday, 6/25. We were away for vacation and expected that trash would be picked up at least once while we were away. No such luck. On Friday 7/7 my husband found that the dumpster has remained full for the past 2 weeks. Our trash pickup is supposed to happen every Tuesday. My husband called & was told that the driver marked both weeks' pickups completed (clearly untrue). The dumpster is full & won't be picked up until next week (hopefully? maybe?). No one at Republic Waste seems particularly concerned that missed pickups & falsified records are a regular problem for our business. I have to repeatedly reach out for extra assistance in receiving services that we have already paid for. I have repeatedly asked for someone to identify & fix the problem; no one answers my questions & the apparently willfully skipped pickups continue. As all my attempts at resolution continue to fail, I have tried to contact upper level management for assistance, but I have not been able to rally anyone to assist. I have asked for a callback from someone in upper management - the call never comes and the issues continue. If our pickup day was honestly missed & then picked up within the next day (or two, even!), that would be fine. What we are being told, though, is that drivers are marking the pickup as completed, while we are left with a full dumpster. I just want someone to FIX THE PROBLEM. I have been advised to check the dumpster early in the week to confirm the pickup has been made but 1) we don't live near our business & don't go there every day and 2) I should not have to police Republic's drivers to make sure they are performing the services that I have already paid for! If I am required to oversee their workers then I should be compensated for my time & gas. This company is eager to take your money, but they don't provide the services that you hired them to perform and no one is held accountable. These problems have been going on for us for YEARS. Nobody at Republic much cares.