Aetna Better Health of New York NY 10027

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Lois Klimerman

I am a new member having switched to Aetna prescription drug services when my previous car carrier CIGNA stop providing drug insurance. My initial experience, simply trying to reach Aetna With a few questions as a With a few questions as a new enrollee, particularly do you provide delivery services since I live in a senior community and no longer drive… having left two messages with no callback. Disappointing experience for a new enrollee .. while I know it’s the holiday season and staff shortages exist , this is very poor customer service and this comes from a customer who has worked in health care all my life! Very disappointing Sadly I will be looking at other available options …

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Antoinette Martinez

I can't get my PCP card ,it's been seven months never received PCP medical Id .. I've call for past 7 month . I've been abuse gas ligh me in so many different ways.refuse get me supervisor or higher. Unacceptable prolonged Medical Id card of prime care PCP. I have sever medical that this company risking my health issues. So rude and extremely unprofessional then not going protocal try to go over me my Hip laws. Why take 7 month.unprofessial

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Adam

I am a social worker, and have to book rides for patients with Aetna Better Health Medicaid with their modivcare. Aetna Better Health frequently looses Standing Orders for transportation. The number on their form to fax Standing Orders is incorrect, and you have to call them to get the correct fax number. If you somehow get through to customer care, the phone is either a bad connection, or the person that takes the call is not helpful leading to being transferred and eventually hung up on. For a single patient in a month, I've had to call Aetna Better Health about 10 times, and we still have issues with this person's transportation. I work in a industry of health with appointments that mean life or death, and Aetna Better Health messes up these rides. I would not be surprised if their incompetence has led to patient mortalities or extremely bad health outcomes.