BMW of Manhattan NY 10019

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Michael Shaffer

I am not one to write reviews, but the service I received was top notch. I had wanted a specific spec/color, received a call within 24hours of my initial inquiry to come in, discuss, etc. Thomas was great, made the experience easy. What really prompted me to write the review was my delivery experience. BMW tech gave me the run down on all the tech in the car. All paperwork was signed prior to me coming to pick-up, making the experience memorable, fast, and literally NO stress. There were no high pressure sales tactics for add-ons. Honestly, the best, fastest, and easiest delivery I’ve ever had on a new car.

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NURBEK KAYUMOV

I brought my BMW X7 M50i to a BMW dealership in Manhattan strictly for service, not purchase. The vehicle was brought in after I was contacted by the dealership and advised to come in due to a reported parking brake issue that needed inspection. Before bringing the vehicle, I specifically asked whether the warranty status had been checked and explained that the factory warranty had expired. I was told to bring the vehicle in so the issue could be properly evaluated. However, once I arrived, the service staff refused to proceed and stated that because the warranty had expired, I would be required to pay, without performing a meaningful inspection or considering the nature of the issue. Additionally, after driving the vehicle in cold and snowy conditions, a chassis-related fault appeared. This occurred during normal, careful driving and was not caused by any aggressive or negligent operation on my part. These types of issues are commonly associated with environmental conditions and manufacturing or design-related factors, not customer misuse. For a premium brand like BMW, I expected a consistent and transparent service process. Contacting a customer to bring a vehicle in for inspection, then refusing proper evaluation solely based on warranty status, does not reflect the level of professionalism BMW is known for. I hope this feedback is reviewed by dealership management and BMW North America, as situations involving potential factory-related defects deserve fair technical assessment rather than immediate dismissal.

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Karen Placeres

Had a great experience with BMW Manhattan specially with the help of Kenny Garcia! Everything was managed very smoothly and I was kept on the loop with everything! My car was brought to me which made everything so much easier! Definitely happy that I chose BMW for my first new car! THANK YOU!