Cadillac of Manhattan NY 10036

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Leonardo Sanchez

An unbelievable experience!! Since I stepped in attention and Hospitality was amazing…My Sales Guy Lynch Nguyen is the Best Cadillac Salesman in Manhattan no question, every question answered and always making everything smooth. The Manager Jeff Best Manager in Town , between the 2 was a recipe for Success. Would Recommend anyone who wants a Cadillac that’s the place to go make sure to ask For Lynch and Jeff

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J B

Second time I have been to Cadillac of Manhattan for service, and second time it was a total disappointment (first time manager rightly fixed the issue with a service agent that no longer works there and that’s why I tried again). This service agent (I’ll hold off on name right now still hoping they will do the right thing) wasn’t that knowledgeable, blamed me as a client for not using the right car jargon, dismissive, technicians careless, and nobody takes accountability for the inexperience or muddled communication. I’m under the impression that true incompetence is being covered up here on multiple levels. I came in for an extended warranty problem with a letter in hand from GM explaining the exact issue and how it should be completely covered. It was dismissed and I was charged diagnostic fees to discover the “problem”. After a replaced module and wire work and my issue still not resolved, 4 days later, and a struggle to get a loaner while they held my car, I’m told actually the issue is covered but I have to pay for other things they fixed because of incompetence. My issue has not been resolved, cooling fans still running, my display doesn’t engage, and they undid the module and wiring that I never needed or wanted in 20 min. Strange how fast they undid “their work” when I was told it was on the house (a 5hr job of front to back wiring). Make it make sense. In the end at 5:15pm the service agent and manager took no responsibility and instead they took out “their work” in 20 min, will supposedly refund my money and rudely sent me on my way after presenting me with a $1400 quote to fix what I initially came in for. Outrageous. How did 4 days of work get undone in 20 min? Why are my cooling fans still running? Why won’t my display engage? Why is my left blinker now failing and sensors going off? Was any work really performed?!!! Time was wasted, waiting on my refund for work I didn’t need, and now I need to go to a reputable Cadillac dealership to start all over again. In the end I was told, “Well, we gave you back your car exactly how you brought it.” Yes! That’s the problem exactly!!!!! If they care about their reputation, or return customers, or an updated edit to this review, I would expect an immediate call and solution to this frustrating and unsettling experience.

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Sidney Frierson

This has to be one of the worst dealerships I have ever dealt with. I bought a used 2022 Escalade ESV with 11,000 miles on it. I purchased from out of town. They told me the vehicle has never had any body/paintwork. When I got home I noticed there had been paintwork done on the drivers side of the vehicle. When I questioned Justin Bordina about it he acknowledged there was paintwork done to get the panels back to Cadillac standard. I have attempted to contact Justin via text messages and he fails to respond but when I spent $70,000 he was very responsive. I dropped my vehicle off on January 19 and they have put over 100 miles on my escalade. It is February 15 and I still don’t have my vehicle back. Their employees have driven my vehicle to Staten Island twice. When I call the dealership to inquire on the status of it no one knows what’s going on with it. I will never buy another GM vehicle. Worst car buying experience and customer service I’ve ever dealt with. I got my vehicle back after 32 days and it has more swirl marks than it had when I brought it there. Justin Bordina will not fix the issue as he says it’s cosmetic and I have to pay to fix it. They scratched my mirror while it was down there. This is the worst dealership and Cadillac Corporation isn’t doing anything about it. This is my last GM vehicle. Cadillac of Manhattan is a terrible dealership.