Road Runner Heavy Duty Towing & Semi Truck Towing VA 20132

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Chris Poland

Be aware of price changes on the fly. I really dislike giving bad reviews, but thought it was necessary for others to know what might be coming. I picked Roadrunner because of the excellent reviews and they were close by - almost the next town over. They took down all my information on the call - location and vehicle type. I was informed it was going to $175. They said the price could change depending on how much work was involved. When the tech got there, he spent all of 10 minutes to get me back on the road going again. Then he told me that the charge was DOUBLE. He told me to call the office, which I did once I had time. They said it was because it was a heavier vehicle type. I guess that constitutes for double?!? That’s a bit ridiculous. Especially since they had all my information to start with - they knew what kind of vehicle I had when I called initially. AND it’s not like they had to get a different truck to do the job. Same truck/same person. And it didn’t seem like it was much of a struggle or took more time. It didn’t help matters that they said the tech was about 45 minutes away, but in reality it took them almost 2 hours to get there. I gave them a 2 because it could’ve been worse and ultimately they were able to help. But sheesh! I still can’t get over double the price. Please take their quotes with a grain of salt. They’ll charge you whatever they want apparently.

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Amy Toth

I simply cannot say enough about the professionalism and knowledge of our driver. He showed up exactly on time which has never happened in my many years of driving and anytime I needed a tow company. His equipment was in great condition and working order. He took the time for us to finish taking pictures of the accident damage and gave advice to insure we took pictures from all angles. This gentlemen cared about our well being and explained what the next steps were. He even went out of his way to help us lift the hood to view the damage. I will be using this company from now on.

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Jeff Quesenberry

What an awesome experience! The driver came to tow our huge bus and asked what the problem was........locked brakes due to an air line leak. So, he took a look and found the leak and fixed it so we could get on our way! Very happy!