AutoZone Auto Parts NY 11213

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Santiago Yuquilima

Date: February 24, 2026 Time: Approximately 11:00 PM I am writing to express my strong dissatisfaction with the two employees working today. Their service was extremely disappointing. Instead of stepping outside with the scanner to properly check the issue with my car, they simply told me the scanner was not working. They showed no effort to help and came across as lazy and unwilling to assist. Additionally, their attitude was rude and dismissive. Rather than offering a solution, they just sent me to another store without even trying to verify the problem themselves. As a customer, I expected basic professionalism and support, but unfortunately, that was not the case during my visit today.

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k kale

Manager name Aisha didn’t even help at the desk first answer was go back to the store u bought. When I had call and ask if I can return any store my starter. She keep walking away and ignore when she’s been call . Don’t even have the intention to help a customer n worry about goin to lunch not even lunch smoke and handout wit the mechanics workers . When it’s juts 12:25 pm . Never come to ask for help from the manager at this store . She will send you to another store . So disappointed to my neighbor store.

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Javier Salamanca

Stupid manager on 1/12/26 at 10am did not want to exchange the battery that i purchased. First it was i cant exchange it, no reason given. Then went directly to the manager and all of a suden its if its a bad battery and i told her if he told u the story thats what it is. She saw the recipe and said no have to go back to the store i went to.. when i came back to the store i went to purchase it, they said i can go to any store.. manager didnt wanna do her job like the battery coming out of her paycheck.