O'Reilly Auto Parts MI 48017

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Ed P

O'Reilly either had the part in stock or could get it from the local warehouse inventory on two different occasions, while its competitors could not. James, the manager at this location, is very helpful and knowledgeable. When I called the store, he knew exactly what I needed and checked to be certain that it was on the shelf. Ultimately, it turned out that I couldn't use it, but the return was no problem.

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Linda Braun

What a great team at O'Reilly's in Clawson. Needed new windshield wiper in the middle of an on again off again snow storm's driving challenges. I was greeted as soon as I walked inside. I explained my purchase and installation need and was very nicely told my options. I made my decision and the salesman went out immediately to do the installation, Another employee came over to completion the transaction. Within less than 15 minutes, I was able to make my purchase decision, pay for it and have the product installed. The sales team was so courteous, efficient and patient with someone who knew squat about wipers. Needless to say, I will continue to use the O'Reilly Clawson store. Linda

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Steve Smith

Shelf Pricing didn't match what I was rang up for. As a result they would honor my $5 off coupon. Very Poor customer Service Skills. Wouldn't make it right and cursed while I walked away. Manager needs additional Customer Service Training. I would stay clear of this location!!