United Towing MI 48126

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John Smith

I've used United Towing (via AAA) at least 30 times in the past 5 years or so. Why? I keep buying project cars. The last 5-10 times, service has been exemplary. Each tow tech has taken great care of my vehicles even when the cars were a POS. When I suggested alternate routes or any deviations from the norm, there weren't any issues. They've helped me push cars in backyards, diagnose issues, etc... I don't think that I've ever had ONE issue with a driver. Now dispatch, that's another thing. For the most part, they do their jobs well. Straight to the point. But when they want that rating, YIKES. They called me non-stop for 5+ hours, with at least 7 different phone numbers just so that I can leave feedback. I was AT WORK. I ended up blocking their number(s) over the next two days. Absolutely absurd.

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Emilio Balreno

Never used them, but saw one of their drivers at the Seattle Tacoma airport and I'm not sure how qualified he is.

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Tania J

THEY WILL DAMAGE YOUR CAR! CALL ELSEWHERE. PLEASE READ. The driver arrived at my house about 30-45 minutes beyond scheduled arrival time. Tow truck driver was surprised that my wheel was off even though I let them know beforehand and he was hesitant towing it but reassured me that everything would be okay and stated that he has been in the business for "20 years and knew what he was doing". Tow truck driver began to unsuccessfully tow car using a jack on the front side while pulling it on the bed of the truck simultaneously. At this point the car had no ground clearance and the bottom of the car was being dragged on the driveway while I was observing that parts were being shifted and breaking. These parts included the sway bar links that bent in half, left front axle shifted and bent, left lower control arm and ball joint were tweaked and the left front backing plate was damaged the transmission oil pan was also damaged and dented. At this point - I asked the driver to stop and call for help because I was not confident in his work and he responded with an insult asking me how old I was and told me that I am "a girl and did not know how cars work". After 2 hours of struggling to get the car on the bed of the tow truck the driver would not let me drive with him to the auto shop and told me that I needed to get a ride there even though I did not have one and I reminded him that when I called for service I requested I would be riding with the driver to the auto shop. After 10 minutes pleading to the driver to allow me drive with him as originally requested and agreed upon he finally agreed but failed to let me know that we would be making a stop and then took me on another service call with him in Pontiac for a different customer. After a 20 minute detour we were finally on our way to the Auto Shop but as a result of the time it took for my vehicle to be put on the truck and the detour we arrived late and the auto shop was closed. I let the driver know that the owner of the shop requested that we put the vehicle in the back of the shop, however, the driver felt that he would be blocking the garages and made his own decision to leave it in the front blocking the entrance of the shop and some gas pumps. We asked him to leave it there and get the job done right but he did not oblige. The driver pulled up to the front of the shop and again struggled to get the car out of the bed of the truck causing more damage to the vehicle as he was loading it off. (SEE ATTACHED BEFORE AND AFTER PHOTOS; UNABLE TO UPLOAD THE VIDEO I HAVE RECORDED ON GOOGLE) The next morning I received a phone call from the owner of the shop asking to re-tow the vehicle to the back. I called the towing facility and requested that they send someone out again to place the car in the correct position The tow company refused to go back and finish there work but left me with thousands of dollars worth of additional damages that initially did not need repaired but were caused by the incompetent driver. I HAVE PLEADED WITH AAA TO TAKE ACTION AGAINST THIS FACILITY AND I WILL CONTINUE TO FIGHT FOR THE DAMAGES CAUSED. I WILL PUSH FORTH A LAW SUIT IF I DO NOT HEAR BACK. PLEASE SAVE YOURSELF MONEY AND TIME. TO THIS DAY I HAVE NOT RECEIVED ANY COMPENSATION OR APOLOGY FROM THE OWNER BUT INSTEAD HAVE BEEN LEFT WITH A HUGE BILL TO PAY. THIS COMPANY SHOULD NOT EXIST AND NEEDS TO BE SHUT DOWN.