Advance Auto Parts MI 48827

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Shawna Schmidt

I chose Advance Auto Parts in Eaton Rapids today because their price was a little cheaper than O'Reilly Auto Parts. Unfortunately, the experience made me wish I had just gone to O’Reilly’s. I walked in with a toddler who kept trying to run off, and I was clearly struggling while trying to find the correct blinker bulb. I was even saying out loud which one I needed. The employees at the counter shouted the bulb number I should be looking for from across the store because I had grabbed the wrong one—but they never once stopped playing games on their phones at the counter to actually come help. There was no one else in the store. I spent what felt like forever in the aisle trying to manage my toddler and figure out the right bulb on my own. Not once did anyone come over to assist. Customer service matters, especially when someone clearly needs help. Unfortunately, this experience was stressful enough that I won’t be returning.

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Laura DeLong

My hubby was out of town, so I stopped by the store for a windshield wiper. It was snowy and cold outside, but he happily came out to see what I needed—and then put them on! I’m super pleased with the service I received and will definitely be back.

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Sean Brown

I went here tonight with a 2001 S10 to have it scanned so I could see what code it was throwing. The new girl couldn’t get the OBD reader to work then told me I didn’t have a check engine light on. I showed her the light and she said “sir that’s a service engine soon light. You forgot to reset the oil life on your truck when the oil was changed” I laughed so hard. Also, when we first came out she asked if it was “push to start” ? I went to the O’Reillys down the road and got my reading and bought my spark plugs from them. What a joke!!