Midwest Power Equipment MI 48840

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Kathy Selden

I had a one year old John Deere lawn tractor that needed repair (I had hit something on what was likely my last cut of the season), as well as an Ego battery powered lawn mower that the self propel module needed replacement and had asked my neighbor for a recommendation to a business who could take of both items. I’m fairly new to the area and I’ve learned to trust my neighbor’s judgment when it comes to his referrals. He referred me to Midwest Power Equipment for the repair of my lawn equipment. On 11/11/25, shortly after noon, I placed a call to Midwest Power Equipment on Saginaw Hwy in Haslett. I spoke to a nice gentleman in the service dept who assured me they DID do that kind of work and yes, they could pick up and deliver both items. He transferred me “to the girls up front to get me on the schedule” only to come back on the line a minute later to tell me there were a couple calls ahead of me, he would take my name and number, give it to them and have them call me back shortly. Two hours later, I had not been called, so I called back. I got the same fellow in the service dept who told me he DID give my number to Kim but “she’s all alone up there today and really busy”. I asked if he thought she would call me back at least that day? He sounded helpless when he answered “I don’t know”. Well, not only did Kim not call back that day, she didn’t call the next day or the day after that. In the meantime, I did a Google search and found another small engine repair company in the area. He returned my call within 10 minutes, picked up my machines two days later, had them repaired the next day and I have them both back in my garage now. It’s been a week and a half and I STILL haven’t had a call back from Kim. I doubt that I will. It wasn’t until AFTER I had this issue that I actually started looking at some of your reviews. It doesn’t look like this was just a ‘one off’ situation. It looks like the past couple years have been a challenge for you. Practices like this won’t put you out of business tomorrow, but they MAY impact your business a few years from now if new customers can’t even get in your door.

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Theresa Seraceno

Bought my Ferris Zero Turn 4 years ago mainly because they had a pick up and delivery service, which I liked for sure went smoothly then downhill after that When they went to their new location in Lansing @ the ACO store their customer service went downhill you can’t get through on the phone for one. When I tried to make an appointment to have my zero turn serviced and have new blades put on, they told me that T hey have 1200 people in the queue for service and it would be a month or two out to get new blades put on or serve done. The main reason I bought from them is because they have a pick up and delivery service. Now they’re so backed up they don’t have time. Last year they picked it up for service & I had to go pick it up myself, rent a trailer because I couldn’t get it re-delivered for 2 weeks! Can you imagine not cutting your lawn in Michigan for two weeks! So 2wks ago I drove into Lansing 40 minute drive just to order new blades , since after two days, no one was answering the phone calls or calling you back. I told the desk I needed mulch kit blades cost me $75. They came in three days later. The gentleman called to tell me they were in. I asked him what the cost is. He told me he didn’t know. He was just told to call that they were in and he was very rude. I called back and complained, especially after he hung up I worked at a hospital for 40 years. You never do that to a customer. You always say I will find out no matter what the cost I picked them up after another 40 minute drive back-and-forth I had to find a local guy (who was great ) who was out within five days: did the complete oil change and put on the new blades. When he took off the old blade, he said these are not mulch kit blades. These are something different I took a short video of the two blades side-by-side and him, stating in the background that they were not mulch kit blades after I spent extra money to have Midwest put on a mulch kit and when I called Midwest to complain A female that answered the phone said that those are called “lift blades” that were on the mower from 2023 & 2024 (which I don’t know what she’s talking about a lift blades). She said that I TOLD THEM to put on lift blades. Now why would I tell them something? I don’t even know what it is. I told her I wanted a refund on the blades. She said the supervisor wouldn’t approve it because I didn’t call right after the blades were put on now. How am I supposed to know they put on the wrong blade Now those blades probably only cost $50 in 2023 & 2024 and after spending all that money at Midwest and them agreeing that they put on the wrong blade and not reimbursing me $50 which they could’ve done, they lost a good customer and they’re gonna get a super bad review. I will never go back, you would’ve thought that the supervisor would’ve picked up the phone and spoke to me for five minutes that would’ve been better than nothing but he couldn’t even do that PS the gentleman that did the service on my lawnmower told me everybody in the business knows not to go to Midwest because they have the worst customer service that should say something.

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David schuen

Jon and all the staff are great to work with. This year I replaced everything in preparation for retirement and I could not be happier with all the new equipment. Jon takes the time to help you select the right gear and to answer all of your questions. Their pricing and service cannot be beat, just call around. The service department did some work on my 20-year old equipment and had it running like new for a very reasonable charge. Jon actually took the time to contact me at the end of the season and ask me how everything was running and if I was happy…that says it all. Midwest Power Equipment has great staff, competitive pricing, and a showroom full of premium gear, what more could you look for in a business. Regards, Dave