Advance Auto Parts MI 49417

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Lorilynn

After filling up my car with gas, I got in and discovered my battery was dead. After getting a jump, I headed to Advance Auto Parts to get my battery tested (they were recommended from the tow service that gave me the jump). As I walked in to Advance Auto Parts, an employee was walking out. As he past by, he greeted me with a friendly hello with a warm smile. The gentleman at the counter also greeted me with a friendly hello. When I asked him if he could test my battery, he didn't hesitate to help (even though it was cold outside and sleeting). He tested my battery and gave me his honest opinion that I did NOT need a new battery (which he could have easily sold me one). He informed me that if I needed any additional help, to not hesitate to return. I felt like they were welcoming and honest. I truly appreciate that in a business. I will go back if I have any additional car issues.

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Bruce Lamay

manager ordered the wrong rotors for me & wouldn’t return because i was over 45 days gave me an in store credit & can’t even get the rotors i need, everyone is extremely unhelpful up here down to the supervisor on the phone will definitely be using o reilly from now on!

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Justen Vannocker

Incredibly rude staff, waited for 4 minutes with nobody in the store besides me standing at the counter while both employees were standing there typing on the computer. When he did finally acknowledge me he had a bad attitude and was very rude. I felt like i was imposing by trying to by parts in there store. Will not be going back.