Star Towing & Recovery, LLC MI 48161

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Erick Senkmajer

Jimmy the tow driver is great. Helpful. Professional. Alexis answering phones was nice, as well. . Absolutely everything else about dealing with the company has been miserable. It's kind-of like dealing with the government: they don't *have* to be helpful or professional or even "kind" or "friendly" because you have no choice. The only reason you are interacting with them is because you are having one of the worst days of your life. Jackknifed a UHaul trailer on I-75 because UHaul hooked it up incorrectly. In the flurry of getting pulled off a busy highway and dropped off in a safe area with a van full of tools (thanks, Jimmy) I forgot to grab pictures. Called the next day, 930 AM. Alexis was very nice. I offered to Venmo somebody $25 to take 3 pictures. Alexis said I needed to email customer service. 11:00 AM emailed customer service, they said that because my wife was on registration, *she* needed to send email. 1230 wife emailed giving them permission to take pictures. Never heard back. Wife called at 425, same day, customer service said they had nothing anywhere about pictures being taken (I was cc'd ony wife's email at 1230). This person was rude and dismissive. So here I am, this morning, losing a day's pay (not a sick day, not a personal day), driving 2.5 hours each direction because the company that is going to make many, many hundreds of dollars off of my misfortune could not be bothered to snap 3 pictures. They don't *have* to be customer-friendly. We're stuck on our very worst days.

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colton groven (Fallencoco)

THESE PEOPLE ARE SCAMMERS/CON ARTISTS AVOID AT ALL COSTS. Someone pulled out Infront of me and totalled my truck, the tow bill for just going across Monroe was $400. Was given the option of giving them my truck but would still owe the whole bill with storage fees. I HIGHLY DO NOT RECOMMEND this CON ARTIST of a company to anyone for anything. Edit - turns out the tow was $200 but they charged me a no key/no start fee when I left the key and my vehicle still ran and drove. They watched me drive it onto my trailer when picked up from the lot. Secondly they changed me an abandonment fee even tho I was there when the tow truck showed up to pick up both vehicles.

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Cornelius Rice

Julie and Jimmy were extremely professional and efficient in handling my emergency situation. Their prompt response, clear communication, and excellent customer service made a stressful moment much easier to manage. Five stars to Star Towing for outstanding service.