Firestone Complete Auto Care MI 48167

U

Unsual Health K

Awesome service, I would definitely recommend! They’re straightforward and don’t talk down to you if you aren't a "car person." I recently came in with a slow leak from a nail in my tire, and even though they were clearly slammed, they managed to squeeze me in so I wouldn’t be stuck over the weekend. They also do a solid job with the "Lifetime Alignment" service—it's definitely paid for itself given how many potholes are around here.

B

Bonnie Butler

Scott at Firestone was extremely polite and knowledgeable about what my car needed. He explained the issues with my car and gave me details on each repair that needed to be done. There was a sale on tires so he suggested I wait a week to bring my car in so I could take advantage of the tire sale which was amazing and helped me save a couple hundred dollars on the total bill.

C

Constance Ostlund

DO NOT GO HERE!!! I’m leaving this review to warn other customers, especially anyone who has experienced pressure to approve unnecessary repairs. About six months ago, I had my rear brakes and rotors replaced on my 2021 Chevrolet Tahoe LT at this Firestone location. At that appointment, the manager (Scott Phillips) told me after the fact that it was “corporate policy” that brakes and rotors must always be replaced together. That claim felt questionable, and I later researched Firestone’s policy and learned this is not universally required. On 1/31/26, I returned for a front brake inspection. I clearly stated I only wanted front brake pads replaced and did not want rotors unless they were truly out of specification. My vehicle has only 50,018 miles, and I drive about 8,000 miles per year locally. Scott insisted I needed both front brakes and rotors and claimed I only had “4mm left” on the pads. When I declined rotors, he refused to perform the brake service at all. He also refused to provide rotor measurements when I asked. The service report contained no objective specs — only vague notes like “Technician Recommended Based on Experience.” This location appears to rely on upselling and pressure tactics rather than transparent, documented assessments. I went to another shop immediately afterward. They confirmed I did not need rotors, only brake pads — and that Firestone’s brake measurement was not accurate. They also confirmed I needed an oil change and coolant, but no air filter, contrary to Firestone’s recommendation. After this experience, I looked up Firestone through the Better Business Bureau. The Northville location is not BBB accredited and carries an F rating. The BBB also notes thousands of complaints filed at the corporate level in recent years, with many involving failure to respond or unresolved issues. I would strongly recommend taking your vehicle ANYWHERE but here.