Pep Boys Auto Service & Tires NY 10303

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blackfrances1

DO NOT BUY TIRES W/ INSTALLATION FROM THIS LOCATION. Their tech stripped lug nuts on all 4 of my tires and the same tire has gone flat twice within a year, the first time being the day I had the work done. Another Pep Boys location in NJ attempted to fix all of the damage and confirmed the install was problematic, and called the regional office to file a report so their location could be reimbursed for the work. Now within a year one of the bolts has broken off (when AAA tech was trying to change the same tire, also confirming there was no nail or visible reason the tire went flat), and this Pep Boys quoted a price to fix it that is nearly half of what I spent on getting all new tires. The manager says they are not responsible b/c the car has “changed through too many hands” and also confirmed the SAME TECH IS STILL SERVICING VEHICLES AT THIS LOCATION. Do not take the risk!

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Chino LX

I went to Pep Boys for a routine oil change and to have an engine light checked that appeared on my dashboard. After inspection I was told the engine light was just a glitch caused by the car thinking the hood was open when it was not I was charged $100 just to have the error code checked and I was informed that this fee would not be credited even if I decided to repair the issue with them. Ted Weins actually applies that fee toward repairs so this was frustrating. When I picked up my car everything seemed normal but after checking more closely I noticed the oil life meter had not been reset and there was no oil change sticker on my windshield showing when my next service is due. I’m not a car expert but that alone made me question whether the oil change was actually done. When I asked about resetting the oil percentage the mechanic didn’t know how to do it. They also recommended that my brakes and rotors needed replacement which I agreed to based on their advice. However, given all the issues and lack of attention to detail, the entire experience made me seriously question whether the work was done properly at all. Overall this visit left me with more doubts than confidence. Lesson learned I won’t be coming back.

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William Crimmins

The prices are okay and the front desk has basic courtesy which is why I believe two stars is appropriate, but this shop leaves A LOT to be desired. If you're desperate to save a dollar, don't mind waiting half a day for simple service, and you're willing to double check their work then this shop is for you. First, they took my $600 deposit for new tires and said they would call me the next morning and did not. I had things to do that evening and I needed my car for work the next day, so I called them in the afternoon when I didn't hear from them and they told me everything was ready and to come in right away. No problem. Mistakes happen. Second, I went in right away as they requested and waited as my car sat in their parking lot untouched for the first three hours or so even though "everything was ready". Once again, I gave them the benefit of the doubt and waited patiently. Third, my tires finally got mounted and I asked to keep the best of my old ones as a spare just in case. They told me it was in the trunk. It wasn't. It was still in their shop. No big deal on its own, but it definitely added negatively to the experience as a whole. Fourth, I get in my car, drive the length of the parking lot to update the tire sensors and every single tire is giving me a low pressure warning. Each tire is 8-10 psi below the recommended pressure of 42 psi. On a brand new install! I can put air in my tires myself but why should I have to immediately after spending $1000+ on a new set of tires? Is the air not included in that purchase? I walked back in and nicely explained the problem to the front desk. They proceeded to tell me the tires were filled up properly without checking a thing. They tried explaining that the sensors needed time to update via driving which is true, but I had already done that. To remove any doubt, I decided get back in my car and carefully drive a couple miles on low pressure as the shop suggested. The tire pressure did not go above 35 in any tire. The gentleman at the front desk suggested I come back if the pressure did not update so I did, because once again, is the proper amount of air in a set of new tires an unreasonable request? They had me pull around to fix it and after another wait, the adults sent out a teenager to fix their mistake. He filled up all 4 tires. I asked him what he filled them to. He says 40. 42 is recommended. He never bothered to check the label that is on every car for the recommended psi before putting air in. I understand that 2 psi is not a big deal, but at this point, if you're capable of messing up so many simple things, then I am scared to see how are you handle the complex things. The icing on the cake was that they sent me the vehicle inspection report (which I attached) after I got home that showed they filled the tires to 35 instead of the recommended 42. They are so incompetent that they provided the proof of their own incompetence. Little mistakes and annoyances throughout the entire process added up to make this experience a very frustrating one that was not worth the few dollars saved. Spend another $50 and go to a better shop.