O'Reilly Auto Parts MI 48183

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Miguel Roberts-Vallejo

Assistant manager was awesome, I was looking to buy a wix in line transmission filter for my acura TL. Since mine was gurgling and done for. He recommended the Beck/Arnley A/T Filter - 044-0434 instead. He said hed put that brand in all of his cars over wix. I asked about any tips to get the hoses off and he recommended using a pick to get behind it. If he didnt tell me about that I would of cut or had to crank on the old one just to get the dang thing off. Pick took a minute max to loosen up both sides. Also recommended using trans fluid to lube it up. Swapped with the new filter and the car is shifting way better now. Job took maybe 2 hours with the included test drive and topping up fluids. Great place, great management and would recommend this place to anyone.

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Sardar Farhan

In my recent experience, I visited the store to inquire about purchasing a coolant temperature sensor, manifold gasket, and spark plugs for my 2017 Buick Lacrosse. I was assured these items would be available for pickup the next day at 1:55 pm, so I paid in advance. However, upon my arrival the following day at 2 pm, the parts were not ready. After a 45-minute wait, I inquired about my order, only to find out they had been in stock the whole time, and no one bothered to inform me. Due to my financial constraints and the responsibility of being the sole provider for my pregnant wife and two children, I cannot afford costly workshop repairs. Consequently, I booked an appointment with a mobile mechanic. During the repair process, we discovered that the store had provided the wrong sensor and gasket, which were incompatible with my Buick Lacrosse 2017. This led to an additional two-day delay in getting the correct parts. However, I couldn't afford to wait for two more days, as I couldn't take a day off work. So, the mechanic had to refit the engine with the same faulty parts, leaving me in the same situation. I lost my savings for the car repair, but the issue still persists. I had to pay the mechanic $350 for his time and expertise, adding to my financial burden. It's disheartening to think that the money I paid went to waste, and my car remains unresolved. I hope they can rectify this situation and understand the impact of their oversight on my life and finances.

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Kenneth Keskeny

My wife just purchased wiper blades and the employee who brought them ot to install complained and was very rude to my wife the whole time. Very disappointed to hear about this experience.