United Auto Towing NY 14217

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Tabatha Flegal

Absolutely worst company ever! Literally impossible to contact, number goes straight to an answering service and no one responds. Insurance company of person that rear ended me is responsible for all fees yet I just received a bill via certified mail. They kept my car and conveniently forgot to inform me that town of Tonawanda police require me to go to station and obtain a tow release from them (apparently the only station that does this). So they keep my car, won’t respond to calls, continue to charge for storage, then send me a bill when I’m not responsible. Definitely reporting to BBB!! DO NOT ALLOW THIS COMPANY TO TOW YOUR CAR!!!!!!!!!!!!!!!!!!! My car should have only been there max 2 days!

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Tracey Buscaglia

Absolute nightmare I called from the hospital the first time then when released I called again JAY was the person that I spoke to that told me he would have the owner call me back, I never received a call back! Jay was very rude and abusive to me and threatened me that he wasn’t going to allow my tow company to take my car unless I paid $2000 that’s more then I make in a month because I’m disabled. The Kenmore police told me to ask about what options I had. I offered to give the title to the car but was told I owed $2000 plus $200 Jay threatened me wouldn’t allow me to get my cane of belongings and told me that he was putting a lien on my title that I offered to sign over to the owner who he refused to give me his name and told me I would owe over $9000 dollars by the time a lien is put on my title and caused me to have a panic attack and severe depression that was very unprofessional and I believe the owner should hire respectful employees and have some kind of compassion to seriously injured people. I’m absolutely disgusted by the treatment I received. By Jay there is never an acceptable excuse to verbally abuse a disabled person that was just released from the hospital and the title was sent to Ethan 3 weeks ago so he could sell the car and get paid toward the bill. I was contacted by Jay again you called me names and raised his voice at me and told me I owe $4000 and he’s sending me to collections. I have to contact my attorney who is my brother in law. now because I wasn’t able to get my cane to help me walk or my belongings from inside the car I can barely walk I was unable to get my cane plus I had spinal cord surgery & I am on SSD from having a heart attack and stroke my son heard me getting yelled at today and hung the phone up. The overcharging pay in cash thing was concerning enough but being verbally abused and threatened by a tow company employee was unnecessary and harmful as I have a brain injury. I’m very sad to have been treated so poorly losing my car will set me back decades and has caused irrefutable harm to my family. Ethan you really need to have more respectful people working for you.

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Whacking -tea4

Regulation states this business needs to make my car available to me everyday including weekends. Not only was I unable to make an appointment because nobody calls back or answers the phone. Their website says they open at 8:30am. It is currently 9:20 and I have been here since 8:30am and nobody is here. I am unable to retrieve my car and now late for work. This business is making it impossible for me to get my things and they need to have their contract with the town of tonawanda ended immediately. Edit: one week later and they are still illegally holding my car and refusing to allow insurance to collect it despite me giving them the release for on Monday. This business is a nightmare.