Lausen Automotive NY 12413

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Rory Mullen

Had to get urgent roadside assistance with a blizzard approaching early on a Sunday morning. Lausen was dispatched and they were great. Friendly, clear ETA, and called with a timing update when they were on their way. Arrived within 45 mins from about 30 mins away. And Michael was great!

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France

My husband and I were on our way home from PA on 84 when we broke down. We called AAA and brought us to Lauren Automotive. They were very professional and so helpful. We had 5 broken logs on the driver side back tire. Within 2 hours they got it fixed and back on the road to Mass. In our opinion an amazing team and explained what had happened since we had just put new tires on the car less than a month prior. Again thank you so very much for all they did for us.

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Nicholas Calamaras

We called this company waited an hour and a half. They knew the vehicle make,model, year and height; even specifically said they were sending a specific tow Truck to come get a cargo van. Tow truck driver pulled in with a flatbed which my van has been on a flatbed before mind you; and hopped out of the truck told us he couldn't Tow the vehicle; he said it was too big. I Asked why they kept us waiting an hour and a half knowing what vehicle was there and his response was I don't know. Come to find out these guys have just started towing six months ago probably don't have the experience or the drive to work, I know it’s a Saturday and you don’t want to drive 45 miles but that’s part of the job; you don’t leave someone broke down and say I don’t know. So I ended up going to absolute towing, they came with a smaller flat bed and away we went!! Imagine that….. PS Merry Christmas guys excellent service!! NOT!!!! PPS here’s the screenshot of the vehicle height I sent you after we got off the phone after I followed up making sure my insurance company gave you the correct information and you asked how tall my van was. Damn not only are you guys lazy but your Liars as well. And as for being rude; asking your driver why he had us wait a hour and a half for no reason is not being rude it’s being direct and to the point. Sorry I hurt little Timmys feelings. Have a good one.