Breakaway Courier Systems NY 10018

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ALEXANDRA KOHL

HORRIBLE!!!! ATTN: BUSINESS OWNERS / DESIGNERS DO NOT USE THIS DELIVERY SERVICE!!! DAMAGED ITEMS AND DELAYED DELIVERY (even though I paid for expedited rush service) My package which was perfectly protected in bubble wrap and cardboard was delivered by breakaway to an art storage facility. When they inspected the item upon arrival it was damaged. Breakaway refused to accept that the damage happened during delivery. They would not take responsibility even though they admitted it was perfect when picked up. They did not refund me, pay for repairs, or offer to deliver the item back to the framer where it needed to go to be repaired. Because this project was time sensitive, I desperately paid for a rush pick up service to have the item picked up from the art storage facility and delivered to a framer to be repaired. I paid extra for expedited rush service. The delivery was delayed and arrived three hours after the framer had closed (Even though I made it very clear when it needed to arrive by). I ended up having to drive 1.5 hours to meet the breakaway delivery driver. I also asked multiple times to be connected to the drive by phone so I could meet him at the right time and not have to wait. I was told I would receive a contact number for the driver and never did. I assume the breakaway employee named Eric left for the day and just forgot that I was about to drive 1.5 hours to meet his delivery driver person. WILL NEVER BE USING THIS COMPANY AGAIN. The entire time the management was rude and difficult to communicate with. TERRIBLE SERVICE. DO NOT USE - WILL JUST CAUSE MORE ISSUES FOR YOU.

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Grant Abelson

Every single morning these couriers block the bike lane on 58th/9th putting anyone who rides by in danger. They also ride the opposite direction with full carts of items, forcing anyone riding correctly to dodge or get in a head on collision. I see a close accident almost daily, including ones I've personally almost been involved in. They have no regard for anybody but themselves. I do not blame the individual workers as I'm sure these directives of indifference come from management. Do not give this company your business.

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blush blu

The customer service from a guy that answers the phone absolutely SUCKS! They forgot to schedule my morning pick up and then they had the nastiest attitude about their own "UN-professionalism"! Completely unapologetic about their mishap! AND wanted to charge me $65.00 for super rush for their SHORTCOMINGS. Now that my package has been delivered I will no longer be using this company!