Chris' Automotive Center NY 10512

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Jesse Kaplan

The Towing Industry is absolutely appalling. Time and time again I submit a Road Side assistance, companies from 60 miles away jump on it, never to show. The communication? Doesn't exist. Communication in the Trades (Being in the Trades for 30 years) doesn't exist period. I put out a AAA tow in Carmel NY, I was called 30 minutes later by Christina who was lovely. She needed me to answer two basic questions. The car was located, picked up, and imagine this? Dropped off exactly where I told them 30 minutes later. Rob was a Gem and a true professional. He placed the car within inches of where I needed it. Tip your Service People especially if your Tow is being covered by a third party. They work hard and deserve it.

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Jim Bo

They were returning from a recovery (had car on flatbed) and saw I was changing the flat tire on my car on taconic exit. Eric was driving wrecker and got out and told me he would help me no charge. Brought out his jack (much better than jack provided in car) and electric impact driver. Was done in 3 minutes! What a great relief. Was on my way to family Thanksgiving celebration. You guys rock! Great people like these deserve your business. Give them a try. Thanks again!

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Chad Hynes

My vehicle was repaired at this auto body shop after an accident. From the beginning, Toni and Tara were very responsive, helpful, and made the intake process smooth. They gained my trust quickly and assured me everything would be handled properly. When I received my truck the first time, I noticed several items had not been completed. I brought this to Toni’s attention, and she assured me they would be addressed. We scheduled a return visit, and the truck was kept for an additional two days. However, when I picked it up again, the left rear quarter panel on the truck bed was still misaligned. At that point, I was told nothing further could be done because it was a “bolt-in part.” I struggled with that explanation, especially considering the truck had already been in their possession for a total of about 2.5-3 weeks. I felt that proper quality control should have caught and corrected the alignment issue before delivery. After speaking with several other auto body shops, I decided to continue pursuing the matter. It ultimately took multiple calls ith my insurance company, along with involvement from the owner, before they agreed to revisit the repair again. After approximately 12 additional hours of work, the truck was finally returned to its proper alignment and original condition. I want to emphasize that Toni and Tara were consistently professional and easy to work with throughout the process. However, the 8 total trips to the shop over 2.5 months due to workmanship issues made the experience frustrating and time-consuming. At one point, I was told, “This is an auto body shop, not a custom body shop,” which I found confusing, as I drive a Toyota — not a high-end specialty vehicle — and was simply expecting factory-level alignment and finish. In the end, the repair was completed correctly, and the shop demonstrated they are capable of quality work. That said, I do feel some consideration for the time and inconvenience would have been appropriate, as the delays were not due to anything on my end. I would consider using them again because they ultimately made it right, but I hope future customers have a smoother experience from the start.