Gallagher's Towing, Wrecker & Roadside Assistance NY 12901

L

Lauriane Bouchard

Very quick, effective and friendly service. We had a flat tire coming back from vacation at the airport and we were back on the road less than an hour later. Thank you for everything!

K

Karen Page

Thank you so much for getting our vehicle from Plattsburgh to our house near Lake Clear. Eventho, you had never been to our next of the woods. You found us. Hopefully, you will come back for Fall Foliage. Our mountains are beautiful in fall colors.

l

lisa roberts

If I could give this less than one star I would. I don't recommend this place to anybody. My husband went off the road in a recent snowstorm ,right around the corner from our house and Gallaghers was called to fill in for another tow company. I called Olivia ,at my insurance that day and wanted the car towed from Gallahers yard to my house until it got into a body shop. I have a 2023 Toyota Crown, wasn't sure how long it would take as all the body shops are booking out months . Bob, at Gallagher's, at first told Olivia he did not want another tow company at his yard. It just seemed to get worse from there. Olivia would call us back every time she spoke with Bob. Our insurance was told "the car is damaged, it isn't drivable, it has to be driven to the body shop", Bob, then hung up on her, when she asked for an invoice to pay him. My husband then did a three-way call with Olivia and Bob where he then said" he couldn't release the car because if it was brought back to our house we may drive it and he don't want to be liable".... My husband had to threaten to get the police involved then Bob agreed to let somebody pick up the car. He then told Olivia he wanted cash to pick up the car. At one point apparently told Olivia if the car wasn't picked up by the end of the week that their shop was going to be closed for a month. It took us 2 days of being on the phone continuously with our insurance ,, and their roadside assistance Agero( which sucked ) and Bob to get the car back. The best part was the only damage to the car was a little damage to the bumper! Gallagher's took a hard situation and made it worse, they seemed shady from the start and seemed to want to just keep the car to collect the storage fees I think. This place was a nightmare to work with. My advice if you need a tow is to call another company because you'll be fighting to get your car back. My husband is a retired veteran and he deserved better treatment than this.