W New York – Union Square NY 10003

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Ismail R

We stayed here during a very cold spell, and walking into the warm lobby was a relief—especially for the kids, who were able to sit and relax comfortably. Seating was limited, but thankfully there was just enough for our family. The check-in process was smooth and timely. We were told all rooms were upgrades, but only one of ours actually was. The room I stayed in felt quite small, with little space for luggage, but we accepted it. Complimentary water was provided, though it came in box cartons, which I personally didn’t enjoy as the taste of the carton came through. Breakfast at the restaurant was excellent. My eggs were cooked exactly how I like them, paired with healthy and tasty sourdough bread. The black tea was consistently a highlight. The TV channel selection was great, with English Premier League football matches available—something I really enjoyed during downtime. The location is convenient for downtown and Union Square, but if you’re planning to visit Central Park or the Upper East/West Side, it’s quite a long walk—especially in the cold. Overall, this is a good hotel with friendly service, a great breakfast, and enjoyable amenities. Despite a few minor drawbacks, I would return here.

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Scott Zelazny

We had a delightful experience at The W during our anniversary weekend. From the moment we arrived, the hotel staff went above and beyond to make our stay memorable. We were thrilled to receive a room upgrade, thanks to our gold membership, which was a fantastic surprise. Additionally, the champagne delivered to our room was a lovely touch that made our celebration even more special. We also enjoyed the bar at the hotel, which had a great atmosphere and excellent service. As part of the resort fee, we received a F&B credit, which was a nice. Overall, our experience at The W was exceptional, and we couldn't have asked for a better way to celebrate our anniversary.

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S. F.

I’ve stayed at the W Hotel in Union Square twice now, and each visit has been genuinely fantastic. Even though it’s labeled as a 4-star hotel, the experience easily feels comparable to a 5-star stay in many ways. The rooms are comfortable, spacious, luxurious, and always clean. The staff is consistently friendly and welcoming, especially the doormen, who go out of their way to make you feel taken care of. Overall, both of my stays here have been excellent, and I would absolutely return. Highly recommend!