SB Auto Sales NY 11726

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Michael

I purchased a 2015 Jeep Grand Cherokee from this establishment and it’s been under constant work since purchasing it. Within the first several weeks I had to bring it back to SB auto to be repaired 3 times due to constant overheating issues. Every time I got it back from them it would begin to overheat again. Fast forward less than 2 months when I finally drove the vehicle for over an hour and it’s right back to overheating! I was told by them they replaced the cooling fan and several other things. Now that the jeep is being worked on by a legitimate mechanic, I was told the cooling fan was installed incorrectly. I should have listened to the overwhelming amount of bad reviews all over the internet. If you want a vehicle that can make it further than the end of your block, I would highly suggest staying away. Edit: my mechanic sent me photos of the fan they had to replace that SB auto claimed they replaced. When SB installed it, they did not tighten it correctly and even forgot to put in one of the screws. It caused the fan to rattle and lock up and burnt it out. I’ll attach that photo below.

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chris

tried to give this place the benefit of the doubt but having a hard time. I got a 2001 Buick century for 3.5k with 79k miles which was a great price. I was under the impression the car ran great. I drove it while there and all was well. same day I get home and the cars overheating. only way they would take a look as if I drove back out another hour and a half when they had time. fast forward now after I fixed the overheating issue myself, I've had the car 2-3 weeks. I'm getting lights for engine oil issues and evap system malfunctions. I understand the car is 25 years old and this may not be all on them, but the car was advertised and no issues and running smooth and now all of the sudden its having multiple issues that I have to fix on my own.its possible the codes were cleared before purchase because for these issues to pop up not even 2 weeks later is weird to me. just be weary. im not sure if the mechanic they use is the best. I seem to be more thorough then whoever they use and I'm a diy mechanic. (p.s I also checked the coolant freezing point and it was at -5 degrees Fahrenheit which means it was wrong mixture. if I left that engine and didn't change it the car would've been shot once wintertime came)

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Michelle Vitiello

professional honest family business. i was about to purchase a car from them when they last minute spotted an issue with the car, they alerted me, and replaced the part with no additional charge. they didn’t have to do that; i was on my way with cash payment and would’ve been none the wiser if they had done nothing. These are good people that aren’t looking to scam or hit someone over the head.