NYC Fresh Market NY 11201

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S R

Terrible food. Worse customer service. I bought raw chicken on a Friday. Opened it by Sunday, and it was rotted. I went back to try to get at least an exchange. Two of the cashiers immediately defensive asking for the receipt, as if I would anticipate needing to return my chicken. I show them THIER store label with date used by 12/16. Two days left until best by date. They said it didn’t matter and 48 hours later is NOT “their problem”. I asked to speak with the manager. There is no manager. How hilariously convenient. Never shopping at this overpriced scant store

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Sabrina Gittens-Deochand

This place customer service overall has got to be the ultimate worst to ever deal with! I brought about $45 in groceries the Sunday (8/31) before the holiday Labor Day, I got home and opened my 4 packs of Perdue brand chicken and found it to be slimy, black & blue followed with a horrible spoiled smell…So I go to the establishment on Tuesday to make a manager aware of what happened & to discuss a store credit not even a refund (store credit for future) soon as I got there to the front register…the guy on register is totally annoyed with me the minute I asked to speak to a manager...he literally gave I don’t care energy & start making excuses as to the managers in a meeting and no one can step out to speak with me quickly….then also goes on to tell me “I’m telling you right now your not getting a refund without product.” In response I’m already pissed like that’s not even what I’m asking for. I’m like “You guys are selling spoiled product with dates that make it seem fresh. This is totally absurd that no one can speak on the matter with me.” So I waited around to speak to a manager finally got one & was told partially the same that I should’ve brought spoiled chicken back to the store on a Tuesday from a Sunday. It’s policy blah blah blah Be Very For Real! I’m showing him photos of the chicken with the date and time stamp including my receipt of purchase & I’m like sir if I knew you guys were open on the holiday I would’ve came here but it’s like all of that is irrelevant because he tells me he can’t go based off photos that mean any customer can come and say this…He only then becomes apologetic when I tell him I’m a frequent customer so I’m very shocked with the handling of the matter. He starts telling me about policy again! All of that went in one and ear and out the other because he clearly wasn’t getting my point that they sold spoiled rotten chicken with a incorrect date on it. This is a health matter! My holiday was screwed I was hosting a party & had to spend double the day of to replace the spoiled chicken & still they are ducking my calls to resolve the matter. At this point I don’t even want the store credit anymore…everyone there seem to give a screw you attitude & super shady as if customers are lying about what they are selling. Very tasteless! Never returning to this place. They need the health department to pay them a visit ASAP!

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Juan Chavez

Decent supermarket. Similar to others although a little smaller and more expensive than nearby competitors. I only come here when I’m in the area and only need a couple of things.