Westlake Ace Hardware NY 13753

J

Jacob Gaidemak

Superbowl Sunday, - 14 in the village of Delhi. My pipes froze and I got a propane tank, propane tank heater. Went to put it together needed an adapter. Ace had a whole wall of new propane adapters. Asked the check out man, couldn’t help me, he called a person they couldn’t help me, they called the person who had a knowledge of hardware., his name is joe, refused to assist me because he was on break. The store is worthless without people of knowledge. I will never go back, had to hire a plumber because of a $10.00 adapter that was there but I was refused service. Going to Dubbins from now on. Support local business. These people don’t care. $10.00 adapter cost me $200.00 because someone refused to help me. Guess I’m going to Home Depot for my new stihl chainsaw. Live in the village of Delhi and pay taxes, hire locals!

A

Adrienne Karlson

I usually have a wonderful experience, but not today. I bought floor paint when I opened it, it seemed too dark. I called the store and asked if the steel wool gray was darker than the slate gray. She didn't know. So she put her supervisor on the phone, she told me it turns lighter when it dries. BS, this is not my first rodeo. Neither one of them could look at the color chart on the side of the paint desk. So I went up there. There were 3 people behind the paint desk 2 were on their cell phones. 2 feet away from the paint chart. Luckily for them, I'm not their boss. This happened 1/26 between 4 & 5pm. The older woman that took care of me one of my prior visits was wonderful. Those 3 girls need to be retrained or replaced.

J

John Costello

I love this store. The people are great. Always nice and helpful.